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Description

Customer Debt Recovery: Securing the Receivable, Chasing Payment and Escalating to Formal Collection

Turn an unpaid invoice into cash by triggering the right procedure at the right moment

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

An unpaid receivable loses value every month: the dispute settles in, contacts change and the debtor's position deteriorates. Teams chase payment without a structured sequence, hesitate before moving to formal proceedings and sometimes discover far too late that the file does not contain the documents needed to obtain an enforceable order.

These two days take the creditor's point of view, from purchase order through to cash collection. Unlike a course on civil procedure, the thread running through this programme is a live receivables portfolio: contractual protection, a structured follow-up sequence, the formal demand letter, choice of recovery route and monitoring of enforcement.

Learning objectives

  • Secure a receivable from the order stage through the contractual documents
  • Build a payment follow-up sequence matched to the customer profile
  • Draft a formal demand letter that will stand up before a court
  • Select the recovery route suited to the amount and to the debtor's profile
  • Monitor enforcement of a decision with the court enforcement authorities
  • File a claim when insolvency proceedings have been opened

What makes this programme different

A complete payment follow-up sequence is built and then tested on a live receivables portfolio
Chasing letters and the formal demand letter are drafted and corrected during the session
The real cost of each recovery route is compared before any decision is taken

Programme

1Preventing customer credit risk

Stopping the bad debt before it arises

  • Information available on a customer and how to read published financial statements
  • General terms and conditions of sale and the clauses that support recovery
  • Guarantees and security interests available according to the amount at stake
  • Setting and monitoring an approved credit limit

2Amicable recovery

Securing payment without going to court

  • Organising written and telephone follow-up
  • Handling disputes and the reasons given for withholding payment
  • Negotiating an instalment plan and formalising the agreement
  • Drafting a formal demand letter
  • Using an external collection provider and managing its mandate

3Formal recovery routes

Choosing the most effective procedure

  • Payment order applications and summary proceedings for interim payment
  • Filing a claim on the merits and the conduct of the case
  • Determining the competent court according to the status of the parties
  • Building the evidence file
  • Comparing cost
  • time to recovery and likelihood of collection

4Enforcement and debtor default

Converting the order into cash

  • Enforceable orders and the enforcement measures available
  • Working relationship with the court enforcement department
  • Attachment of bank accounts and garnishment of third-party debts
  • Filing a claim in insolvency proceedings
  • Treatment and ranking of the claim according to the proceedings opened

Who is it for

Collections officers · credit managers · accounts receivable accountants · sales administration assistants and finance and administration managers in SMEs.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.