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Description

Amicable and Legal Debt Recovery: Reminders, Formal Demands and Enforcement

Manage an overdue account from the first amicable reminder through to enforcement without losing time or rights

  • 0.75 days — 5.25 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

An invoice goes unpaid and the file stalls because no one knows what to do next. The formal demand is sent with no effect, court action looks slow and costly, and the supporting documents turn out to be incomplete just when the claim needs to be filed. Every week that passes reduces the chances of collecting the amount due.

These five hours delivered virtually cover the full recovery chain. Participants secure the amicable phase and the evidence behind the claim, select the procedure suited to the amount and to the debtor profile, prepare a complete filing file and monitor enforcement through to payment or to the formal recognition of a bad debt.

Learning objectives

  • Secure the amicable phase and build the evidence supporting the claim
  • Draft a formal demand letter that produces real effect
  • Select the recovery procedure suited to the amount and the debtor profile
  • Prepare a complete and admissible filing file
  • Monitor enforcement measures and the relationship with the enforcement agent
  • Decide when to write off a claim as irrecoverable and how to account for it

What makes this programme different

A formal demand letter is drafted and then reviewed collectively on a real case file
The choice between recovery routes is decided on the basis of the debtor profile
The list of documents to be gathered is built before any claim is filed

Programme

1Amicable phase and building the evidence

Securing payment without formal proceedings

  • Checking that the claim is due, certain and quantified
  • Documents to be gathered as soon as the file is opened
  • Drafting the formal demand letter and the effects attached to it
  • Negotiating an instalment plan and securing the agreement in writing

2Choosing the recovery route

Selecting a procedure proportionate to the file

  • Overview of available recovery procedures and their typical use
  • Selection criteria based on amount, level of dispute and solvency
  • Competent forum and the elements required to file a claim
  • Predictable cost and timeframes associated with each route

3Enforcement and closing the file

Turning a judgment into cash collected

  • Role of the enforcement agent and the main enforcement measures
  • Monitoring attachments and the allocation of amounts recovered
  • How to proceed when the debtor enters insolvency proceedings
  • Writing off an irrecoverable claim and its accounting treatment

Who is it for

Collections officers · credit managers · in-house counsel and accounts receivable specialists handling disputed accounts.

Prerequisites

Prior experience in monitoring customer receivables makes the programme easier to follow.

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.