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Description

AI Tools: Identifying Categories, Testing Features and Making the Right Choice

Understand what each category of tool can actually do before installing it on your workstation

  • 0.14 days — 1 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Public sector staff face a market in which tool names change every month and promises all sound alike. Some install an assistant on their workstation without realising that an equivalent feature already exists in the office software used by their department. Others give up entirely because they cannot tell what the tool really produces.

This one-hour module brings order to the market. Participants learn to distinguish the main families of tools, test their responses to an identical request and match everyday tasks to the category of tool best suited to them.

Learning objectives

  • Distinguish the main families of artificial intelligence tools
  • Identify AI features already available in departmental software
  • Explain why generative tools produce errors
  • Compare the responses of two tools to the same request
  • Match a work task to the appropriate category of tool

What makes this programme different

Tools are compared live using a request brought by participants
AI features already paid for within existing software are mapped out
The selection grid combines the task, the data handled and its sensitivity level

Programme

1The main families of tools

Telling apart what looks alike

  • Conversational assistants, augmented search and content generation tools
  • Transcription, summarising and automatic translation
  • AI features embedded in departmental office software
  • Difference between consumer tools and solutions deployed by the entity

2What the tool can and cannot do

Reading a feature without being impressed by it

  • Nature of the responses produced and the origin of errors
  • Limitations regarding figures, references and regulatory texts
  • Effect of how the request is phrased on the result
  • Systematic verification before reusing any content

3Choosing the tool to suit the task

Matching need and functionality

  • Reading grid: task, data handled and sensitivity level
  • Questions to ask before using a tool with departmental data
  • Retention and traceability of exchanges
  • Guidance on reporting a use case to your line management

Who is it for

Public sector staff and managers in federal, emirate-level or healthcare entities who are discovering artificial intelligence tools in their working environment.

Prerequisites

Confident everyday use of the office software applied within your department

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.