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Description

AI in the Public Sector: Understanding Uses, Weighing Options and Deciding

One day to establish what artificial intelligence genuinely changes in the running of a public service

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Requests come from every direction: a vendor offers an assistant for the front desk, one department quietly trials a drafting tool, a board paper mentions an artificial intelligence plan. Decision-makers must rule on these matters without technical reference points and without knowing what these tools actually do or what commitments they create.

This 7-hour programme is designed for those who decide. It clarifies what the main families of tools cover, shows where they add real value in public service missions and where they fail. It provides a decision framework for approving or declining a project and for situating the responsibilities of the entity concerned.

Learning objectives

  • Distinguish the main families of artificial intelligence tools and their uses
  • Identify relevant use cases within your entity's missions
  • Assess the benefits and limitations of a project before committing to it
  • Situate the entity's responsibilities regarding data and transparency
  • Build an experimentation roadmap suited to your entity's resources

What makes this programme different

A screening of vendor approaches based on real value for the service
A decision framework applied to a live project within your entity
Peer exchange between decision-makers on internal barriers and levers for buy-in

Programme

1Understanding what artificial intelligence covers

Families of tools capabilities and limitations

  • Difference between statistical automation and generative models
  • What a tool can do and what it invents
  • The role of data in output quality
  • Useful vocabulary when dealing with a vendor

2Identifying useful applications in public service delivery

Service user relations case processing and performance oversight

  • Reception and guidance of service users
  • Drafting and summarising support for staff
  • Use of operational data for performance oversight
  • Applications to rule out given the stakes involved in decisions

3Deciding setting boundaries and bringing teams on board

Decision-making responsibilities and change management

  • Questions to ask before signing with a supplier
  • Personal data handling and informing service users
  • The place of the officer in the final decision
  • Sequencing an experiment and criteria for stopping it

Who is it for

Senior officials and directors general, as well as department directors and executive managers in government entities and public authorities.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.