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Description

Emotional Intelligence: Recognising, Regulating and Channelling Emotions

Treating your team's emotional signals as management information rather than an inconvenience

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Emotions circulate within a team whether the manager wants them to or not. Those who ignore them miss useful information about what is holding people back. Those who are swept up by them make decisions in a moment of irritation and then spend time repairing what they said.

These two days focus on identifying and regulating emotions in management situations. Participants learn to recognise their own reactions, then to acknowledge those of their team members and to conduct conversations charged with tension. The programme complements work on leadership by concentrating on this specific dimension.

Learning objectives

  • Recognise your own emotional reactions in management situations
  • Regulate a reaction before deciding or responding
  • Acknowledge a team member's emotion without minimising or amplifying it
  • Conduct a tense conversation while keeping the discussion on track
  • Read the emotional climate of a team and respond to it

What makes this programme different

Work built around the situations that genuinely trigger each participant
Regulation techniques tested in the session before being applied at work
Tense conversations role-played with analysis of the tipping points

Programme

1Emotions in the Working Relationship

Information rather than interference

  • The role of emotions in decision-making and cooperation
  • The emotions most frequently encountered in management situations
  • The effects of suppression and those of unregulated expression
  • What a manager transmits to the team

2Self-Awareness and Self-Regulation

Regaining control of your own reactions

  • Identifying your recurring triggers
  • Spotting the early physical signals of rising tension
  • Using immediate regulation techniques
  • Deferring a response without avoiding the situation

3Acknowledging the Other Person's Emotion

Listening without being overwhelmed

  • Recognising an emotion expressed by a team member
  • Using reformulation to calm the exchange
  • Distinguishing acknowledging the emotion from agreeing on the substance
  • Responding to tears or anger in a one-to-one meeting

4Leading the Team Through Periods of Tension

The emotional climate of a group

  • Spotting signals of tension within a group
  • Addressing a collective concern without denying it
  • Announcing a difficult decision while allowing for reactions
  • Remaining available when pressure is sustained

Who is it for

Managers currently in post who face tense situations or lead teams under sustained pressure.

Prerequisites

Holding a line management responsibility.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.