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Description

Multigenerational Teams: Understanding Expectations, Adapting and Building Cooperation

Two days to turn differences in expectations between age groups into practical complementarity

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Within a single team work people who relate to their jobs in very different ways. Some expect written instructions while others want to discuss the purpose behind the request. Tensions are rarely voiced directly; they surface instead as disengagement and criticism of how colleagues work.

Two days to manage a team where ages and career backgrounds are mixed. You analyse what genuinely divides your team members and what belongs to assumption. You adjust your team routines so that they work for everyone. You build working pairs that allow knowledge to travel in both directions.

Learning objectives

  • Distinguish genuine differences in working practices from age-related stereotypes
  • Analyse the work expectations voiced by each member of your team
  • Adapt your team routines so they remain clear to everyone
  • Organise two-way knowledge sharing between team members
  • Address a tension whose cause is attributed to a generational gap

What makes this programme different

Analysis of your team's actual make-up and its real fault lines
A set of working ground rules drafted with the group and tested in simulation
Knowledge-sharing pairs built with clear objectives and a deadline

Programme

1What Genuinely Divides Your Team

Moving Beyond Age Labels

  • Mapping the ages, career paths and lengths of service within your team
  • Observable differences in practice versus assumed differences
  • Weight of career history and profession compared with date of birth
  • Effects of stereotypes on how assignments are allocated

2Work Expectations and Forms of Recognition

Listening Before Adjusting

  • Attitudes towards autonomy, oversight and availability
  • Expectations regarding feedback on completed work
  • Role of written and spoken communication and internal communication tools
  • Questions to ask in one-to-one meetings to surface these expectations

3Leading a Team Where Practices Differ

Routines That Are Clear to Everyone

  • Meeting format and frequency based on expressed needs
  • Instructions that stay clear for team members with different frames of reference
  • Shared rules on availability and response times
  • Allocation of high-visibility assignments and background work

4Sharing Knowledge and Addressing Tensions

Complementarity Has to Be Organised

  • Setting up knowledge-sharing pairs with a clearly defined work topic
  • Recognising both long experience and recently acquired skills
  • Handling a conflict presented as a generational issue
  • Following up on commitments made as a team

Who is it for

Team managers and department heads leading staff with widely differing ages and lengths of service.

Prerequisites

Currently leading a team that has been in place for at least a few months.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.