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Description

Managing Quality: Structuring the Function, Steering It and Engaging Teams

Take up the quality function and position it as a driver of performance rather than a control mechanism

  • 0.75 days — 5.25 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

Quality managers often find themselves caught between a leadership team that expects certification to be maintained and operational teams that see them as the person who inspects and documents. Their time is absorbed by updating procedures and preparing for audits, while the real causes of non-quality remain untouched in workshops and departments.

A five-hour-fifteen virtual session to reposition the function: the remit and credibility of the quality manager, roadmap priorities, indicators to present to leadership and levers to engage line managers. This short format focuses on framing the role rather than mastering tools in detail.

Learning objectives

  • Define the remit and boundaries of the quality function within your organisation
  • Draw up a prioritised roadmap for your first twelve months
  • Select non-quality indicators that resonate with leadership
  • Secure the contribution of line managers without hierarchical authority
  • Showcase the results of the quality approach to leadership and teams

What makes this programme different

Each participant drafts and prioritises their own roadmap during the session
The selected indicators are translated into economic effects that leadership can understand
Responses to managers' objections are practised through role-play

Programme

1Positioning the Function

Moving beyond the role of procedure keeper

  • Clarify the duties expected of the role and those that fall outside it
  • Situate quality within the organisation chart and its effect on credibility
  • Establish your mandate with senior leadership
  • Identify your allies and the functions you need to win over

2Building Your Roadmap

選Choosing few initiatives and seeing them through

  • Assess the maturity of the quality approach when you take up the role
  • Prioritise initiatives according to impact and feasibility
  • Streamline the existing documentation system
  • Plan milestones across the first twelve months
  • Secure the resources required

3Engaging Teams and Reporting Results

Convincing those who do not report to you

  • Translate non-quality into effects that are visible to each stakeholder
  • Select the indicators presented to the executive committee
  • Secure managers' commitment to specific actions
  • Address the recurring objections raised by operational teams
  • Make the results achieved visible

Who is it for

Quality managers taking up a new role as well as managers assuming the quality function alongside their current responsibilities.

Prerequisites

Hold a quality role or be about to take one up.

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.