Start a conversation ↗

Description

Knowledge Management: Identifying, Capturing and Sharing Critical Know-How

Two days to organise knowledge transfer before departures create operational gaps

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

A significant share of an organisation's know-how is written down nowhere. It sits with a handful of people who know how to handle the rare incident or keep an ageing installation running. When they leave, the organisation rediscovers problems it had already solved.

These 14 hours offer a pragmatic approach focused on genuinely critical knowledge. Participants learn to identify it, conduct transfer interviews, select the right form of capture and organise sharing over time. The emphasis is on use rather than on producing documentation.

Learning objectives

  • Frame a knowledge management initiative on a limited scope
  • Identify critical knowledge using rarity and risk criteria
  • Conduct a transfer interview with a holder of specialist know-how
  • Select the form of capture suited to each type of knowledge
  • Organise knowledge sharing within day-to-day working practices
  • Track the actual use of the knowledge captured

What makes this programme different

A criticality matrix applied to the knowledge held within participants' own scope
Practice in conducting a transfer interview with a holder reluctant to formalise
An approach that favours living use over document production

Programme

1Framing the Initiative

Start small and on a real risk

  • Situations that trigger a knowledge capture initiative
  • Distinguishing information, documentation and experience-based know-how
  • Choosing a pilot scope and securing sponsors
  • Conditions for gaining the buy-in of knowledge holders and managers

2Identifying Critical Knowledge

Not everything deserves to be captured

  • Criticality criteria linked to rarity, difficulty of acquisition and impact
  • Cross-referencing with workforce age profiles and planned departures
  • Mapping knowledge holders and areas of dependency
  • Prioritising the knowledge to address first

3Capturing and Transferring

Getting those who know to speak

  • Conducting transfer interviews and knowledge elicitation techniques
  • Capturing practical techniques, implicit rules and edge cases
  • Choosing between a written sheet, a short video account and a transfer pairing
  • Organising mentoring and on-the-job shadowing
  • Lessons-learned reviews after an incident or a project

4Organising Sharing and Making It Last

Knowledge that is not used is lost again

  • Running communities of practice and sharing rituals
  • Selecting and configuring sharing spaces
  • The manager's role in maintaining the team's knowledge
  • Usage indicators and review of outdated content

Who is it for

HR and workforce planning managers as well as learning and development managers, knowledge transfer project leaders and managers of technical teams.

Prerequisites

Hold an HR or managerial responsibility and be familiar with the roles within the scope concerned

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.