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Description

Outlook: Managing Your Inbox, Calendar and Time Effectively

One day to process your email with a method rather than reacting to notifications

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The inbox overflows, important messages disappear between copies and distribution lists, and the day is spent reacting to arrivals rather than making progress. Meetings overlap, requests received by email never become tasks, and finding information means searching at length through past exchanges.

This 7-hour programme puts a complete organisation in place within Outlook. Participants sort their own mailbox, create automatic filing rules, turn messages into tasks or appointments and structure their calendar. Mailbox and calendar sharing, together with advanced search, complete the day.

Learning objectives

  • Sort your inbox using folders, rules and categories
  • Turn a received message into a task or an appointment
  • Organise your calendar and prepare meetings using participant availability
  • Delegate access to your mailbox and calendar according to your needs
  • Locate a message quickly using search and search folders

What makes this programme different

A clean-up of your own inbox completed during the session
Filing rules created for your own senders and distribution lists
A mail-processing routine defined for the morning and the end of the day

Programme

1Processing Email Without Being Overwhelmed

Folders, rules, categories and follow-up flags

  • The principle of handling each message only once
  • Creating folders and automatic filing rules
  • Categories and follow-up flags for awaited replies
  • Managing distribution lists and messages received in copy

2Managing Your Time with the Calendar and Tasks

Appointments, meetings and converting messages

  • Creating recurring appointments and focused work slots
  • Organising a meeting and finding available time slots
  • Converting a message into a task with a due date
  • Tracking delegated tasks and follow-up reminders

3Working as a Team and Retrieving Information

Delegation, sharing, search and archiving

  • Calendar sharing and permission levels
  • Delegating the mailbox during an absence
  • Advanced search and search folders
  • Archiving and keeping mailbox size under control

Who is it for

Administrative staff, officers, technical specialists and managers who use Outlook daily for email and calendar management.

Prerequisites

Ability to work in a Windows environment and regular practical use of email.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.