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Description

Trust Within Teams: Observing Behaviours, Repairing and Committing

Three hours to understand what builds trust within a team and how to act on it

  • 0.43 days — 3 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

In a team where trust is lacking, everything slows down. Information circulates poorly. Mistakes are concealed. Meetings produce surface agreement that no one subsequently applies. Trust cannot be declared at an offsite: it results from repeated behaviours that others can verify.

This 3-hour module identifies those behaviours and makes them observable. Participants assess the level of trust within their own team against concrete criteria, then pinpoint the situations that erode it. They then select three working commitments and prepare how to present them to the team.

Learning objectives

  • Describe the behaviours that build trust within a team
  • Assess the level of trust in your team against observable criteria
  • Identify the day-to-day situations that erode trust
  • Formulate a working commitment that others can verify
  • Prepare the presentation of these commitments to your team

What makes this programme different

A trust assessment framework applied to your actual team
Three working commitments formulated in verifiable terms
A team briefing prepared and rehearsed during the session

Programme

1Observing trust

Behaviours rather than feelings

  • Behaviours that build trust day to day
  • Signs of eroded trust within a team
  • Assessing your own team against a set of criteria
  • Distinguishing professional trust from personal rapport

2Repairing what erodes it

Mistakes, commitments and disagreements

  • Handling a mistake without looking for someone to blame
  • Honouring commitments made and informing others in case of delay
  • Voicing disagreement in a meeting
  • Sharing information that is useful to others

3Making concrete commitments

Rules that hold over time

  • Formulating commitments that others can verify
  • Selecting three priority working rules
  • Verification arrangements against a set deadline
  • Preparing the presentation to the team

Who is it for

Managers and team members seeking to improve cooperation and the flow of information.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.