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Description

Professional Communication: Structuring, Phrasing and Delivering Your Messages

Three days to build clear messages and confirm they are genuinely understood

  • 3 days — 21 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

A message its author considers clear often arrives distorted: an instruction interpreted differently, information buried in an overlong email, a decision only half understood. The consequences are tangible: work to be redone, deadlines missed, and friction between departments each blaming the other for the misunderstanding.

This 21-hour programme works on how messages are built and transmitted. Over three days participants learn to isolate the essential point, select the appropriate channel, use precise wording, listen in order to confirm understanding, and rework a message that has not landed. The emails and instructions used in the room are those of the participants themselves.

Learning objectives

  • Isolate the essential message within complex information
  • Select the channel suited to the stakes and to the recipient
  • Phrase an instruction that the recipient can verify
  • Practise active listening and reformulation in an exchange
  • Rework a message that has been misunderstood

What makes this programme different

Emails and instructions brought by participants are rewritten during the session
Systematic testing of understanding by another participant
A reusable short-message template for everyday instructions

Programme

1What Gets Lost Between Sender and Recipient

The origins of misunderstanding

  • The stages through which a message travels
  • The effect of the recipient's frame of reference
  • Identifying the most frequent points of information loss
  • Analysing misunderstandings that have occurred in your own department

2Preparing and Structuring Your Message

Before speaking or writing

  • Stating the objective of the message in a single sentence
  • Selecting the information that is useful to the recipient
  • Structuring content into a few prioritised points
  • Choosing the channel according to the stakes and the urgency

3Phrasing with Precision

Wording, instructions and short written messages

  • Replacing vague wording with verifiable elements
  • Drafting an instruction with the expected outcome and the deadline
  • Working on the subject line and opening sentence of an email
  • Adapting the level of detail to the recipient

4Listening and Confirming Understanding

The message received matters more than the message sent

  • Open questioning and follow-up prompts
  • Reformulating what has been understood
  • Spotting signs of misunderstanding or disagreement
  • Gathering questions before implementation begins

5Delivering a Difficult Message

When the subject meets resistance

  • Announcing a non-negotiable decision
  • Conveying a constraint or a refusal
  • Responding to reactions and objections
  • Reworking a message that has not landed

Who is it for

Anyone required to pass on instructions, information or decisions in the course of their professional activity.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.