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Description

Key Management Moments: Correcting, Recognising, Announcing and Declining Without Damaging the Relationship

Two days to master the short conversations that shape a manager's reputation within the team

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

A manager is judged on a handful of decisive minutes. The corrective conversation postponed for three weeks. The recognition never expressed. The unpopular decision announced hastily in a corridor. These brief moments leave a lasting mark on the relationship with the team.

Over two days, this programme reviews the recurring management situations and the right way to handle them. Each key moment is prepared, practised and then debriefed with the group, so that you leave with a ready-to-use framework you can apply as soon as you return to work.

Learning objectives

  • Conduct a corrective conversation grounded in dated, factual evidence
  • Express precise and credible recognition to a team member
  • Announce a non-negotiable decision without reopening debate on the principle
  • Welcome a new joiner and a team member returning from an absence
  • Handle an individual request that cannot be granted

What makes this programme different

Common management situations prepared and practised throughout the two days
A conversation framework for each key moment to take away at the end of the programme
Immediate debriefs to rework the wording that proves difficult

Programme

1The Moments That Define a Manager

Identify and prepare rather than react

  • Inventory of recurring management situations
  • Effects of postponed or improvised conversations
  • Common structure for any short conversation
  • Rapid preparation before meeting the team member

2Correcting and Addressing Shortfalls

Raising what is not working at the right time

  • Choosing the timing and setting for the conversation
  • Presenting dated facts and their consequences
  • Listening to explanations without lowering expectations
  • Agreeing a commitment and how it will be followed up

3Recognising, Encouraging and Welcoming

Positive moments also require preparation

  • Precise recognition linked to an identified contribution
  • Encouraging a team member who is struggling
  • Welcoming a new joiner to the team
  • Supporting a team member's return after a long absence

4Announcing and Declining

Standing behind a decision you did not make

  • Announcing a non-negotiable decision
  • Responding to an individual request that cannot be granted
  • Managing immediate reactions
  • Follow-up actions in the days that follow

Who is it for

Front-line managers · team leaders and supervisors who wish to handle everyday management conversations with greater confidence.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.