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Description

Procedure Writing: Capturing Know-How, Structuring and Rolling Out

Turning knowledge held by a handful of people into clear procedures that are genuinely used

  • 3 days — 21 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

An organisation's know-how often rests with a few individuals. One departure or a long absence and operations start to seize up. Existing procedures do not always help: too long, written by people who do not perform the work, never updated and therefore ignored.

Three days to build a documentation framework that actually works: identify the activities worth formalising, capture real working practice from the people who do the job, select the right document format, write in operational terms, then organise distribution, updating and application checks.

Learning objectives

  • Identify the activities where formalisation delivers a real gain
  • Capture actual practice from the people who carry out the work
  • Select the document format suited to each use
  • Write a clear and verifiable operational procedure
  • Organise distribution, updating and application checks for the framework

What makes this programme different

Each participant formalises a procedure from their own department during the session
Procedures written are tested by a participant unfamiliar with the activity
A documentation style guide is built to standardise every document produced

Programme

1Mapping Before Writing

Choosing what deserves to be formalised

  • Identifying critical activities and isolated pockets of know-how
  • Analysing the consequences of losing a skill
  • Prioritisation criteria for the documentation project
  • Defining scope and resources

2Capturing Actual Practice

Listening to those who do the work

  • Interviews and observation at the workstation
  • Gap between the stated rule and observed practice
  • Handling variants and exceptional cases
  • Validating findings with the operators

3Choosing the Right Document Format

Matching the document to its use

  • Procedure, work instruction, flowchart and quick-reference sheet
  • Useful level of detail according to the reader
  • Documentation style guide and layout rules
  • Coding and version control

4Writing in Operational Terms

Writing to be executed

  • Structure of a procedure and breakdown into steps
  • Wording actions, responsibilities and controls
  • Visuals, tables and flowcharts
  • Handling exceptions and points requiring vigilance

5Rolling Out and Sustaining the Framework

Avoiding the forgotten binder

  • Approval and distribution to the teams
  • Supporting teams in adopting the documents
  • Application checks and feedback from the field
  • Periodic review and updating of the framework

Who is it for

Quality managers · department heads · organisation project leaders · subject-matter referents and anyone responsible for formalising ways of working.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.