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Description

Quality Correspondent and Facilitator: Driving the Approach and Handling Non-Conformities

Two days to take on the quality correspondent role within your department without it consuming your working days

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The quality correspondent is appointed within a department in addition to their main role. They become the person who receives documents to update and the one who raises the alarm when a non-conformity occurs. Colleagues often see them as the representative of an external constraint. Without a clear method, they end up formatting procedures that nobody ever opens.

These 14 hours equip the quality relay on the ground. Participants learn to maintain the documents that are genuinely useful to their department, to handle a non-conformity from detection through to verification of the action taken, and to engage colleagues through short facilitation sessions. The programme focuses on performing the role day to day rather than managing the full quality system.

Learning objectives

  • Define the scope of the quality correspondent role and its limits
  • Update the quality documents genuinely used by your department
  • Record and analyse a non-conformity arising within your scope
  • Propose a corrective action and verify its effectiveness
  • Facilitate a short quality briefing with your colleagues

What makes this programme different

A work instruction rewritten during the session from a document judged unworkable
Full handling of a non-conformity brought by each participant
A departmental quality briefing prepared and then delivered in front of the group

Programme

1The Quality Correspondent Within the Department

A relay, not an inspector

  • Role of the correspondent and reporting line with the quality manager
  • Scope of involvement and boundaries to set
  • Building credibility with colleagues
  • Personal organisation and time to devote to the role

2Keeping Departmental Documents Alive

Written materials that are genuinely used

  • Identifying the documents applicable to the department
  • Drafting and updating a work instruction
  • Approval and distribution workflow
  • Checking actual use on the ground

3Handling a Non-Conformity Day to Day

Record, analyse, correct

  • Detecting and recording a non-conformity
  • Investigating root causes with the people involved
  • Proposing and following up a corrective action
  • Escalating to the quality manager and information to pass on

4Engaging the Team Around Quality

Convincing people day to day

  • Facilitating a short quality briefing
  • Visual displays and indicators useful to the department
  • Supporting new joiners
  • Collecting and processing improvement ideas

Who is it for

Quality correspondents · departmental quality facilitators · quality focal points and employees appointed as relays for the quality approach.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.