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Description

Process Owner: Mapping, Indicator-Based Steering and Improvement

Take ownership of a cross-functional process and improve it with indicators that are genuinely useful

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Being appointed process owner often comes without an instruction manual: a process sheet to keep up to date, inherited indicators nobody looks at, and limited authority over contributors who do not report to you. The process runs on habit, issues are settled in corridor conversations, and the annual review is prepared the night before.

Two days to establish the role: process scope and interfaces, inputs and outputs, selecting indicators that trigger decisions, running the process review and addressing performance gaps. Each participant works on the process they are responsible for.

Learning objectives

  • Define the scope of a process and its interfaces with other processes
  • Formalise inputs, activities and expected deliverables
  • Build a short set of indicators linked to process objectives
  • Run a process review and formalise its decisions
  • Address identified gaps and monitor improvement actions

What makes this programme different

Each participant maps their own process and leaves with a completed process sheet
Interfaces between processes are worked through by comparing participants' own descriptions
A process review is role-played using quantified data supplied during the session

Programme

1The Process Owner Role

A cross-functional role without line authority

  • Position the process owner among the stakeholders of the quality approach
  • Distinguish between process owner and department manager
  • Clarify your mandate and your scope for decision-making
  • Secure contributions from people who do not report to you

2Mapping the Process

Setting out what actually happens

  • Define where the process starts and where it ends
  • List the inputs and the deliverables
  • Identify internal customers and their expectations
  • Represent the flow without going into the detail of work instructions
  • Pinpoint sensitive interfaces with other processes

3Steering Through Indicators

Few indicators, but indicators that serve a purpose

  • Link indicators to the objectives of the process
  • Distinguish outcome indicators from operational indicators
  • Define the source, the frequency and the owner of each measure
  • Set thresholds that trigger action
  • Present results in a readable format

4Driving and Improving

Keeping the process alive between reviews

  • Prepare the process review and its supporting pack
  • Run the review and formalise the decisions
  • Analyse gaps and reported malfunctions
  • Select actions and monitor their effectiveness
  • Report to senior management

Who is it for

Newly appointed process owners, together with department managers and quality managers supporting the roll-out of a process-based approach.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.