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Description

Generative AI for Administrative Support: Draft, Summarise and Verify

Using a conversational AI assistant for your writing and summaries, without relying on it for what it cannot do

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Generative artificial intelligence tools are now available to everyone, yet their use in an administrative support role often remains tentative. Either the output is bland and has to be rewritten from scratch, or the tool is avoided altogether for fear of exposing confidential information. The promised time savings never materialise.

One day to establish concrete, controlled practices: drafting and rephrasing a professional document, summarising a long report, preparing a meeting, translating and proofreading. Data confidentiality and verification of results are addressed at every stage. Each participant leaves with their own reusable set of prompts.

Learning objectives

  • Formulate a precise and well-contextualised request to a generative tool
  • Produce and rephrase a professional document from raw material
  • Summarise a long document and extract the key decision points
  • Check and correct output before it is circulated
  • Apply confidentiality rules to the data submitted to the tool

What makes this programme different

The cases worked on are the real documents and files handled in an administrative support role
Each participant builds their own library of reusable prompts
The limits of the tool are made visible through verification exercises

Programme

1What the tool can and cannot do

Framing the use before saving time

  • Understand how a generative tool works in general terms
  • Identify the administrative support tasks where the gain is real
  • Recognise the most frequent errors and fabricated content
  • Apply confidentiality rules to the data submitted

2Formulating your requests

The quality of the output depends on the prompt

  • Specify the role, the context and the expected format
  • Provide examples to steer the tone and style
  • Follow up and refine through successive iterations
  • Save your effective prompts for reuse

3Everyday uses in the role

Documents, summaries and meeting preparation

  • Draft and rephrase professional emails and letters
  • Summarise a long document and extract the decisions taken
  • Prepare an agenda and a minutes template
  • Translate and proofread a text intended for external readers
  • Check facts and references before circulation

Who is it for

Administrative assistants, secretaries and office managers wishing to integrate generative artificial intelligence tools into their daily tasks.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.