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Description

Organisational Diagnosis: Scoping the Assignment, Analysing and Presenting Recommendations

Build an evidence-based view of what is blocking an organisation instead of relying on team perceptions

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

When an organisation underperforms, everyone has an explanation: headcount, systems, weak governance. Without a method, the diagnosis becomes a collection of opinions and the feedback session runs into sensitivities. Decisions are then taken on impressions, and the same irritants resurface a few months later.

These two days provide an end-to-end approach: scoping the request, collecting data, analysing processes and interfaces, then presenting evidence-based findings. Each participant applies the tools to a real situation and leaves with their own interview guide and diagnostic report template.

Learning objectives

  • Scope the sponsor's request and formulate the diagnostic questions
  • Select data collection methods suited to the scope and timeline
  • Map processes and identify breakdowns at interfaces
  • Analyse the gaps between the formal organisation and actual working practice
  • Build a presentation that prioritises recommendations and their success conditions

What makes this programme different

The scoping note is drafted in session on a real assignment brought by the participant
The interview guide is tested with peers and refined before being used
A difficult feedback session is role-played with a sponsor who challenges the conclusions

Programme

1Scoping the Assignment

Turning a complaint into an analysable question

  • Clarifying the sponsor's request and what remains unsaid
  • Defining the scope and the activities actually observed
  • Formulating diagnostic questions and expected deliverables
  • Identifying the stakeholders to involve and the risks of the assignment

2Data Collection

Seeking facts, not only opinions

  • Choosing between interviews, observation, questionnaires and document review
  • Building an interview guide and conducting the discussion
  • Observing actual work at the workstation and capturing irritants
  • Making use of available activity indicators
  • Confidentiality rules and the consultant's professional stance

3Analysing the Organisation

Linking symptoms to structural causes

  • Mapping processes and identifying breakdowns at interfaces
  • Analysing the allocation of roles and areas of overlap
  • Reviewing decision-making channels and waiting times
  • Comparing the published organisation chart with actual practice
  • Prioritising causes according to their impact on performance

4Recommendations and Feedback Session

Gaining acceptance for uncomfortable conclusions

  • Building change scenarios and assessing their feasibility
  • Quantifying expected gains in AED and implementation conditions
  • Structuring the diagnostic report and selecting what to present
  • Running the feedback meeting and handling objections

Who is it for

Internal and external consultants · organisation and methods managers · transformation project managers · internal auditors and operational managers leading a reorganisation.

Prerequisites

Initial experience of project management or activity analysis is useful.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.