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Description

Insurance Distribution Conduct Rules: Assessing Practices, Adapting Them and Evidencing Compliance

Bring the distribution network into compliance without weighing down every sales conversation

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Insurance distribution conduct requirements have been presented in internal meetings, but what they mean in commercial practice remains unclear. Standardised documents are handed over without explanation, the record of customer requirements amounts to a few ticked boxes, and the justification of advice is reduced to a standard sentence. Internal reviews keep identifying incomplete files.

This one-day programme is designed for professionals who already distribute insurance contracts. It works through the sales journey step by step to position each obligation: pre-contractual information, needs assessment, formalisation of advice, oversight of the products distributed and the audit trail expected when a file is reviewed.

Learning objectives

  • Position insurance distribution obligations at each stage of the sales journey
  • Formalise the record of the customer's requirements and needs
  • Draft a reasoned and defensible statement of advice
  • Apply product oversight arrangements to the offer being distributed
  • Organise file traceability in preparation for a review

What makes this programme different

Real sales files are audited to identify what would be missing in a compliance review
The formalisation of advice is reworked on sales conducted under tight time constraints
Conflicts of interest linked to remuneration are addressed openly and without evasion

Programme

1Distribution conduct obligations applied to the sale

Reading the requirements from the distributor's point of view

  • Scope of the parties concerned and distribution statuses
  • Pre-contractual information and documents to be provided
  • Professional competence and continuing training requirements
  • Alignment with obligations already in place across the network

2Needs assessment and duty to advise

Fitting the requirement into the sales conversation

  • Questioning techniques to establish the customer's requirements and needs
  • Suitability of the product proposed and written justification
  • The case of remote selling and add-on sales
  • Where the customer declines to provide information
  • Wording to avoid in the statement of advice

3Product governance and oversight

Securing the organisation around the seller

  • Oversight and governance arrangements for the products distributed
  • Target market and feedback to the product manufacturer
  • Remuneration policy and prevention of conflicts of interest
  • Complaint handling and lessons learned
  • Documents to retain and record-keeping periods for files

Who is it for

Insurance distributors as well as bank advisers responsible for a distribution network and insurance compliance functions.

Prerequisites

Be engaged in the distribution of insurance contracts or supervise such activity.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.