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Description

Transactional Analysis: Decoding, Regulating and Clearing Up Working Relationships

Three days to understand what is really happening in difficult exchanges and regain control of the relationship

  • 3 days — 21 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Some exchanges go wrong for no obvious reason: one colleague adopts a paternal tone, another withdraws, a meeting drifts into blame. These patterns repeat themselves and weigh on the working climate, without the people involved being able to name them or interrupt them.

This 21-hour intermediate programme uses the concepts of transactional analysis as a practical reading grid. Over three days, participants learn to identify the ego states at play in an exchange, to pinpoint the moment a transaction goes off track and to adjust their own contribution in order to restore a workable professional relationship.

Learning objectives

  • Identify the ego states at play in a professional exchange
  • Analyse a transaction that goes off track using a real dialogue
  • Recognise recurring relational patterns within a team
  • Adjust your own contribution to interrupt an unproductive sequence
  • Use recognition signals to sustain the working relationship

What makes this programme different

Each concept is immediately applied to a dialogue brought by a participant
Difficult exchanges are transcribed then rewritten line by line
A reading grid you can use in meetings from your first day back

Programme

1Ego States and Relational Positions

Who is speaking when I speak

  • Identifying the three ego states within an exchange
  • Verbal and non-verbal cues specific to each state
  • Effect of the state engaged on the other person's response
  • Life positions and how we view ourselves and others

2Transactions and Exchanges That Go Off Track

The moment the conversation tips over

  • Complementary transactions and crossed transactions
  • Spotting the hidden message beneath the spoken sentence
  • Identifying the tipping point of an exchange
  • Responses that bring the exchange back to a workable level

3Repetitive Relational Patterns

The scripts that keep coming back

  • Recognising the victim, rescuer and persecutor roles
  • Identifying your preferred entry role
  • Apparent benefits and real costs of these sequences
  • Stepping out of the pattern without humiliating the other person

4Recognition Signals and Team Climate

What sustains the relationship

  • Types of recognition signals exchanged at work
  • Identifying your habits in giving and receiving them
  • Formulating a specific and sincere recognition signal
  • Effects of a lack of recognition on engagement

5Relational Contract and Practical Application

From analysis to action

  • Formulating a clear contract with a counterpart
  • Choosing the relationship to address as a priority
  • Anticipating reactions to a change of stance
  • Building a personal observation plan

Who is it for

Managers, project managers and professionals dealing with regularly strained working relationships.

Prerequisites

Prior experience of teamwork or client-facing work is required in order to make full use of the content.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.