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Description

Process Communication: Identifying Profiles, Choosing the Right Channel and Managing Stress

Two days to understand why some exchanges break down and to adapt your communication to different profiles

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

With certain colleagues, conversation flows without any particular effort. With others, the same message is poorly received, misunderstood or taken the wrong way, even though the intention was identical. These repeated breakdowns wear down working relationships and turn into lasting tension.

This 14-hour programme introduces a way of reading personality profiles and the communication channels that suit each of them. Participants learn to identify the preferences of the people they work with from observable cues, to select the appropriate channel and to recognise the behaviours that emerge under stress. The work is built around situations brought by the group.

Learning objectives

  • Describe the main personality profiles and their modes of perception
  • Identify the observable cues that reveal a person's preference
  • Select the communication channel suited to the profile identified
  • Recognise the behaviours that appear as stress increases
  • Restore a constructive exchange after a relational breakdown

What makes this programme different

Each profile is explored through extracts of real exchanges analysed as a group
The role-play situations are genuine blocked exchanges brought by participants
A stress-signal observation grid that can be used in meetings

Programme

1Key Concepts of Personality Profiles

Perceptions and Needs

  • Overview of the main personality types
  • Dominant modes of perception and associated vocabulary
  • The notion of psychological needs at work
  • How several profiles combine within one person

2Identifying the Person in Front of You

Observable Cues

  • Reading vocabulary
  • tone and posture
  • Analysing written and spoken exchanges
  • Common errors of hasty attribution
  • Testing your hypothesis over time

3Adapting Your Communication Channel

Speaking to Be Heard

  • Matching profile and communication channel
  • Rephrasing the same message for four different recipients
  • Adapting short written messages
  • The effect of an unsuitable channel on the relationship

4Understanding and Defusing Stress

Escalation Sequences

  • Behavioural signs of rising stress
  • Spotting escalation patterns between two people
  • Responses that calm and responses that aggravate
  • Returning to a working exchange after an incident

Who is it for

Managers · human resources professionals · sales professionals and anyone whose role depends on sustained working relationships.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.