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Description

Emotional Intelligence: Assessing Your Abilities, Developing Empathy and Making Better Decisions

Two days to turn emotions into useful information for workplace decisions and relationships

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

In most organisations, emotions are treated as interference to be neutralised. Yet they carry usable information: persistent irritation signals a malfunction, unease in a meeting reveals an unspoken disagreement, collective enthusiasm points to an opportunity worth seizing.

This 14-hour programme offers a structured approach: assessing your emotional abilities, self-awareness, self-regulation, reading the emotions of others and using that information in decisions and team leadership. It differs from programmes focused solely on personal regulation through its relational and decision-making dimension.

Learning objectives

  • Assess your emotional abilities using a self-diagnostic tool
  • Interpret an emotion you feel as information about a situation
  • Regulate an emotional reaction before an important decision
  • Read the emotional signals of an individual or a group
  • Give feedback that takes account of the other person's emotional state
  • Use emotional information when leading a team

What makes this programme different

A self-diagnostic completed at the start of the programme and revisited at the end
Work on interpreting emotions as signals of underlying malfunction
Team leadership sequences conducted with the perceived climate in mind

Programme

1Assessing Your Emotional Abilities

A personal starting point

  • Components of emotional intelligence applied to the workplace
  • Self-diagnostic of your current abilities
  • Identifying your strengths and your blind spots
  • Selecting the abilities to work on first

2Reading Your Own Emotions as Information

From reaction to signal

  • Interpreting a persistent emotion as an indicator
  • Distinguishing a one-off reaction from a recurring signal
  • Self-regulation before a commitment-heavy decision
  • Dealing with decisions made under emotional influence

3Perceiving the Emotions of Others

Empathy and reading a group

  • Identifying individual emotional signals
  • Reading the climate of a meeting or a team
  • Listening in a way that allows the unspoken to surface
  • Distinguishing empathy from taking on others' problems

4Using This Information Day to Day

Relationships and team leadership

  • Framing feedback that takes account of the other person's state
  • Announcing a difficult decision to a team
  • Handling a collective tension expressed only in half-words
  • Tracking your progress on the abilities you selected

Who is it for

Managers, project managers and professionals holding relationship-intensive responsibilities, as well as anyone wishing to structure the way they handle emotionally charged situations.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.