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Description

The Unexpected and Uncertainty: Absorbing the Shock, Deciding Without Certainty and Moving Forward

Two virtual days to navigate unexpected situations without freezing or deciding under pressure

  • 2 days — 14 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

A reorganisation is announced, a project is halted, a role changes shape: familiar reference points disappear faster than new ones can be built. Some people freeze, others rush about. In both cases, energy is spent waiting for information that never arrives.

This 14-hour programme is delivered virtually and draws on each participant's own account of events. By reconstructing changes they have already been through, participants identify their habitual reactions, recognise their resources and prepare ways of acting despite uncertainty. The work alternates between individual exercises and small-group discussion.

Learning objectives

  • Describe your habitual reactions when faced with an unexpected situation
  • Distinguish established facts from assumptions in an uncertain situation
  • Identify the resources drawn upon during changes already experienced
  • Choose a useful course of action despite incomplete information
  • Build an account of your own journey that supports action

What makes this programme different

A personal change narrative built and then used throughout the two days
Small-group virtual sequences with peer feedback
A list of possible first actions when information is missing

Programme

1Recognising Your Reactions to the Unexpected

First reflexes and their cost

  • Describing recent situations that were not anticipated
  • Spotting your own reactions of paralysis or agitation
  • Effects on decision-making and on relationships with others
  • Identifying your personal warning signals

2Building Your Narrative

Changes already experienced

  • Reconstructing two past transitions
  • Identifying sources of support and key people
  • Pinpointing the decisions that shifted the situation
  • Highlighting your proven capabilities

3Acting on Incomplete Information

Deciding without waiting for certainty

  • Sorting established facts from assumptions and rumour
  • Defining an immediate scope for action
  • Choosing reversible actions and control points
  • Seeking information from the right sources

4Sustaining Yourself Through Prolonged Uncertainty

Energy, support network and perspective

  • Managing the fatigue caused by prolonged waiting
  • Maintaining a routine and stable reference points
  • Communicating with your professional circle
  • Reviewing your action plan at regular intervals

Who is it for

Anyone facing changes in organisation or remit, as well as teams involved in a transformation and front-line managers.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.