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Description

AI Assistants: Framing Needs, Writing Instructions and Ensuring Reliable Use

Build assistants designed around your own tasks instead of rewriting the same request every single day

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Conversational assistants are now available to everyone, yet their use often remains limited to one-off requests reformulated from scratch each time. Results vary from one session to the next, the organisation's own terminology is not picked up, and the documents produced require as much correction as if they had been written directly.

Two days to identify the tasks that genuinely lend themselves to assistance, write stable and reusable instructions, build specialised assistants supported by your own reference documents, and set the verification and confidentiality rules that must go with them.

Learning objectives

  • Identify the tasks in your role that are suited to automated assistance
  • Write a structured instruction specifying role, context, format and constraints
  • Build a reusable assistant based on your own reference documents
  • Review and correct a generated output before any professional use
  • Apply confidentiality rules relating to the data entered

What makes this programme different

Each participant leaves with two working assistants built on their real tasks
A library of annotated instructions enriched collectively during the session
A dedicated sequence on output errors and how to detect them

Programme

1Identifying the Right Use Cases

Not every task is suitable

  • How conversational assistants work in general terms
  • Tasks that are suitable and tasks to rule out
  • Expected time savings versus verification effort
  • Mapping your own repetitive tasks
  • Selecting a first use case

2Writing Effective Instructions

Wording drives quality

  • Role, context, task and expected format
  • Examples provided to support the request
  • Constraints on tone, length and terminology
  • Reworking and refining an inadequate output
  • Reusable instructions and successive versions

3Building a Specialised Assistant

One tool for one task

  • Defining the scope of the assistant
  • Standing instructions and reference examples
  • Adding internal documents as a working basis
  • Testing on real cases and applying corrections
  • Sharing with colleagues

4Ensuring Reliability and Setting Boundaries

Check before you use

  • Output errors and inaccurate statements
  • Verification method according to the type of output
  • Data that must not be entered into an external tool
  • Disclosing the use of an assistant depending on the context
  • Internal rules to establish within your team

Who is it for

Team members, administrative support staff, managers and support functions who wish to use conversational assistants in their day-to-day tasks.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.