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Description

Professional Emails: Clarify the Message, Save Time and Get a Reply

Write short, clear messages that do not require three follow-ups before a reply arrives

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Email takes up a significant share of the working day, yet it generates a great deal of misunderstanding. Vague subject lines, requests buried in the middle of the text, recipients copied in as a precaution, tone misread: every unclear message produces several more.

Two days to revisit the fundamentals of business writing applied to email: choosing a subject line, phrasing an explicit request, adapting tone, managing copy lists and handling difficult messages. Exercises are based on genuine messages brought by participants and anonymised.

Learning objectives

  • Choose a subject line that states the request and its deadline
  • Structure an email so that the request appears in the opening lines
  • Adapt register and tone to the recipient and the context
  • Use recipient and copy fields according to their actual purpose
  • Handle a follow-up or a disagreement in writing without escalating the exchange

What makes this programme different

Rewriting of genuine messages brought by participants and anonymised
A library of ready-to-use phrasings built by the group
Dedicated work on difficult messages: refusals, follow-ups and disagreements

Programme

1The Subject Line and the Opening Sentence

The message is decided before it is opened

  • A subject line that states the expected action and the deadline
  • An opening sentence that sets out the request
  • Salutations and closings according to the recipient
  • Messages addressed to several people

2Structuring and Streamlining the Body of the Message

Short does not mean blunt

  • A structure based on request, context, then detail
  • Short sentences and separate paragraphs
  • Lists and highlighting used in moderation
  • Removing filler phrases and jargon

3Tone and Recipients

What the reader hears behind the words

  • How written form shapes the perception of tone
  • Choosing between To, Cc and Bcc
  • Appropriate use of Reply All and forwarding
  • Situations where email is not the right channel

4Sensitive Messages

Saying no, following up and managing disagreement

  • A firm yet courteous follow-up after silence
  • A reasoned refusal without excessive justification
  • Responding to a complaint or an aggressive message
  • Care with sensitive subjects and the value of a written record

Who is it for

Any professional who uses email daily for internal and external correspondence

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.