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Description

Accounts Receivable: Assessing Risk, Chasing Payment and Securing Collection

Shorten payment terms by acting before the due date rather than chasing overdue invoices

  • 0.75 days — 5.25 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

Late payments build up and collection efforts only begin once the invoice is already old. No credit limit is set when the account is opened, commercial disputes become a convenient reason to withhold payment, and relations between the sales team and the accounts department become strained with every file.

This five-hour virtual programme puts upstream receivables management in place. Participants learn to assess a prospect's creditworthiness, set defensible payment terms, organise a graduated collection sequence and resolve the disputes that block payment.

Learning objectives

  • Assess a customer's creditworthiness from the information available
  • Set payment terms and a credit limit matched to the level of risk
  • Build a graduated collection sequence from reminder to formal demand
  • Resolve disputes blocking payment in coordination with the sales team
  • Monitor receivables using an aged balance and overdue indicators

What makes this programme different

The collection sequence is written step by step with the associated template letters
A credit limit is calculated on a real customer file brought by the participant
Dispute handling is organised with clear arbitration rules between finance and sales

Programme

1Preventing customer credit risk

Deciding before you deliver

  • Sources of information on a customer's financial standing
  • Setting a credit limit and defining payment terms
  • Useful clauses in the contract and in the general terms and conditions of sale
  • Warning signals to monitor throughout the commercial relationship

2Organising the collection process

Chasing early and in graduated steps

  • Building a collection sequence by customer segment
  • Choosing the channel and drafting reminder messages
  • Moving from commercial reminders to a formal demand for payment
  • Managing payment promises and instalment plans

3Disputes and receivables monitoring

Unblocking and measuring

  • Qualifying disputes and setting a resolution route with the sales team
  • Coordination between accounting
  • sales administration and sales
  • Reading the aged balance and tracking days sales outstanding
  • Criteria for referring a file to external debt recovery

Who is it for

Credit managers · accounts receivable accountants · sales administration officers and sales staff involved in monitoring collections.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.