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Description

Insurance Distribution Conduct: Structuring the Duty to Advise, Record-Keeping and Team Training

Align insurance distribution with UAE conduct requirements without making the sales interview any longer

  • 2.14 days — 15 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Conduct requirements applicable to insurance distribution often translate into ever-longer questionnaires and incomplete files. The adviser gathers information that is never used, and the written record does not make it possible to justify the advice given.

This virtual programme takes each obligation and works through its practical impact on the sales interview. Fifteen hours of individually paced work cover the collection of client demands and needs, the formalisation of advice, the prevention of conflicts of interest and transparency on remuneration, together with product governance and the ongoing training of distributors.

Learning objectives

  • Identify the obligations applicable to each type of distributor
  • Collect client demands and needs in a usable form
  • Formalise a recommendation linked to the needs collected
  • Prevent and handle conflict-of-interest situations
  • Build a written record that justifies the advice given
  • Organise the follow-up of ongoing training for teams

What makes this programme different

The programme is delivered virtually at the participant's own pace, in short sequences slotted between two client appointments
Each obligation is translated into a question to ask and a statement to record in the file
Advice files are reviewed using an audit grid provided during the programme

Programme

1The insurance distribution framework

Who is a distributor and what they are bound by

  • Identify the parties subject to distribution obligations
  • Distinguish the regimes applicable according to the distributor's status
  • Identify the information to be provided to the client before conclusion
  • Identify licensing and professional competence requirements

2Collecting demands and needs

Questioning that supports the recommendation

  • Structure the fact-find around the client's actual situation
  • Distinguish demands, needs and stated objectives
  • Collect the information required to advise on investment-linked products
  • Handle a client's refusal to disclose information

3Formalising advice and traceability

What is not written is not proven

  • Draft a reasoned and easily understood recommendation
  • Justify the suitability of the product to the needs expressed
  • Document warnings given and client refusals
  • Organise the retention of and access to advice files

4Conflicts of interest and transparency on remuneration

Preventing what distorts advice

  • Identify conflict-of-interest situations in distribution
  • Put in place prevention measures and client disclosures
  • Inform the client of the nature of the remuneration received
  • Frame sales practices and the incentives received

5Product governance and ongoing training

Sustaining compliance over time

  • Position the respective roles of the product manufacturer and the distributor
  • Check the product's alignment with the defined target market
  • Organise and record the ongoing training of distributors
  • Review files periodically and address the gaps identified

Who is it for

Insurance advisers, agency staff, brokers and distribution network employees, together with their compliance managers.

Prerequisites

Be engaged in the distribution of insurance products.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.