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Description

Insurance Distribution: Understanding the Market and Applying Conduct Obligations

Build a clear view of the insurance market and of the obligations that frame every act of distribution

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Distributing insurance requires an understanding of who carries the risk, who distributes it and who supervises the activity. Many employees sell policies without being able to situate the role of the insurer, the broker or the appointed agent, nor the obligations attached to their own status. Documents are handed over out of habit, without their purpose being understood.

This short-format programme sets out those reference points. Participants identify the market players and the mechanics of insurance, situate the different distribution statuses and their requirements, then connect each stage of the client relationship to the applicable information, advice and record-keeping obligations.

Learning objectives

  • Identify the players in the insurance market and their respective roles
  • Explain the mechanics of risk pooling and pricing
  • Distinguish the different distribution statuses and their associated obligations
  • Apply pre-contractual information obligations to each sale
  • Record the collection of client requirements and the advice provided

What makes this programme different

The roles of market players are reconstructed by following a claim from end to end
The documents handed to the client are reviewed one by one to clarify their purpose
A sales interview is broken down step by step alongside the corresponding obligations

Programme

1Market players and insurance mechanics

Understanding who carries the risk

  • Role of the insurer and the principle of risk pooling
  • Main families of contracts and the risks they cover
  • Pricing and reserving logic
  • The journey of a claim from notification through to settlement

2Distribution statuses and regulatory framework

Knowing in what capacity you distribute

  • Distinction between insurer, broker, agent and appointed representative
  • Conditions of practice and continuing professional development requirements
  • Product governance and target market definition
  • Remuneration and prevention of conflicts of interest

3Obligations towards the client

Running the sale without gaps

  • Pre-contractual information and documents to be provided
  • Collecting the client's demands and needs
  • Formulating the advice and keeping a clear record of it
  • Complaint handling and escalation to mediation

Who is it for

Employees new to insurance distribution · bank advisers · intermediaries · administrative staff within distribution networks.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.