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Description

Procurement Assistant: Processing Orders, Tracking Suppliers and Improving Reliability

Holding the administrative procurement chain together without losing track of orders or disputes

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The procurement assistant sits at a crossroads: the internal requester chases progress, the supplier challenges an invoice, and finance blocks a payment because no goods receipt has been recorded. Orders pile up, order acknowledgements are missing, and the supplier database fills with duplicates that nobody clears.

Two days to structure the role: handling purchase requests in a workable sequence, raising and tracking orders, chasing suppliers effectively, investigating invoicing disputes and maintaining a clean supplier database. Participants leave with template documents adapted to their own organisation.

Learning objectives

  • Process a purchase request through to issuing the order
  • Track orders and chase late suppliers
  • Investigate goods receipt discrepancies and invoicing disputes
  • Maintain a reliable and up-to-date supplier database
  • Prepare the comparative data the buyer needs

What makes this programme different

The template documents built during the session are adapted to each participant's own tools
Dispute handling is practised on real invoicing cases brought by the group
A sequence for handling urgent matters is formalised and then tested against a typical working day

Programme

1The Role Within the Procurement Chain

Knowing who expects what

  • Position the assistant between the internal requester the buyer and finance
  • Identify the documents that commit the company
  • Determine the information needed before processing a request
  • Set priorities when everything arrives at once

2Ordering and Tracking

From request to receipt

  • Check that a purchase request is complete
  • Issue an order in line with the negotiated terms
  • Track order acknowledgements and committed lead times
  • Draft a written chaser that actually gets a reply

3Receipts Disputes and Invoices

Unblocking what is stuck

  • Handle a quantity or quality discrepancy at goods receipt
  • Investigate an invoicing dispute with the supporting documents
  • Coordinate the release of a blocked payment
  • Document the incident for supplier evaluation

4Supplier Data and Support to the Buyer

A clean database and useful figures

  • Create and update a complete supplier record
  • Remove duplicates and obsolete references
  • Extract spend by category and by supplier
  • Prepare an offer comparison the buyer can work from

Who is it for

Procurement assistants and supply planners as well as anyone responsible for the administrative follow-up of orders and suppliers.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.