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Description

Property Manager: Managing the Portfolio, Leases and Service Providers

Holding the Property Manager role between owner requirements, tenant expectations and budget

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

The Property Manager constantly balances the returns expected by the owner against the requests of tenants. Leases contain service charge clauses whose allocation is challenged year after year. Service provider contracts are renewed without any performance review, and works are committed one emergency at a time.

These two days bring structure to the role. You use the lease as a day-to-day management tool. You build a building budget and a service charge reconciliation that will stand up to scrutiny. You steer service providers through performance indicators. Finally, you plan works across several financial years and report to the owner.

Learning objectives

  • Use lease clauses as a day-to-day management tool
  • Build a building budget and the associated service charge reconciliation
  • Steer service providers through clearly defined performance indicators
  • Plan works within a substantiated multi-year programme
  • Report to the owner on the performance of the managed asset

What makes this programme different

Analysis of service charge clauses that regularly trigger disputes
Development of a multi-year works programme for a sample building
Owner reporting template built during the session

Programme

1The Role and Scope of the Assignment

Between owner and occupiers

  • Scope of the Property Manager and of other parties involved
  • Management mandate and the manager's obligations
  • Relationship with the asset manager and technical operations
  • Liabilities attached to the building

2The Lease as a Management Tool

Reading in order to apply

  • Financial clauses and rent escalation mechanisms
  • Allocation of service charges and works
  • Maintenance obligations of each party
  • Key events during the life of the lease

3Service Charge Budget and Reconciliation

Reporting that stands up to challenge

  • Building budget preparation
  • Provisional charge calls and year-end adjustment
  • Service charge reconciliation and supporting documents
  • Handling tenant challenges

4Technical Operations and Service Providers

Steering rather than reacting

  • Service contracts and expected service levels
  • Monitoring indicators and performance reviews
  • Multi-year works programme
  • Owner reporting and trade-off decisions

Who is it for

Property managers · real estate asset managers · real estate officers and technical managers of commercial buildings.

Prerequisites

Initial experience in real estate management or in the operation of commercial buildings.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.