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Description

AI for Social Services: Supporting Case Processing, Improving Reliability and Safeguarding Data

One day to reduce the writing workload in social services and give time back to frontline support

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Social services teams are overwhelmed by written work: assessment reports, interview records, notification letters. Case files keep growing, the same information is re-entered from one system to another, and time spent in front of a screen ends up exceeding time spent with the person being supported.

This 7-hour programme focuses on the day-to-day practice of social services staff. It identifies the writing and research tasks that artificial intelligence tools can lighten, and teaches participants how to frame usable instructions and how to review and rework a generated text. It sets out clear precautions for handling sensitive data and maintaining professional confidentiality.

Learning objectives

  • Identify the social services tasks that can be supported by AI tools
  • Write clear instructions to obtain a usable summary or letter
  • Check and correct a tool-generated text before it is issued
  • Protect the data of the people being supported in everyday use
  • Keep decisions and the support relationship under human responsibility

What makes this programme different

Hands-on trials based on anonymised social cases brought by participants
A library of reusable instructions for common professional documents
A written departmental rule on what must never be entrusted to a tool

Programme

1Identifying tasks suited to AI support

Mapping written outputs and case-processing time

  • Inventory of the documents produced by the department
  • Identifying duplicate entry and repeated information
  • Documentary research and entitlement-checking tasks
  • Tasks that must remain entirely in human hands

2Producing reliable professional documents

Instructions, verification and reworking of the text

  • Structure of an instruction that provides context, recipient and format
  • Summarising a voluminous case file
  • Drafting a clear and understandable notification letter
  • Systematic proofreading and correction of factual errors

3Safeguarding individuals and upholding your responsibility

Sensitive data, professional confidentiality and decision-making

  • Information that must never be entered into an external tool
  • Anonymising cases beforehand
  • Informing the person being supported
  • Audit trail of the decision and sign-off by the officer

Who is it for

Social workers and case-processing officers as well as managers of social services departments and community support centres.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.