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Description

Advanced Management Practice: Making Judgement Calls, Addressing Behaviour and Securing Decisions

Handle the management situations that cannot be resolved with the tools learned in foundation training

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

After a few years in a management role, the difficulties that remain are rarely questions of method. They are trade-offs between conflicting requests, conversations that keep being postponed, tensions that have settled into the team and decisions that must be taken without all the useful information at hand.

These two days work through those situations one by one. You structure a decision in an uncertain environment, conduct the most sensitive conversations, restore balance in a team affected by long-standing tensions and reorganise your time around your true management priorities.

Learning objectives

  • Structure a management decision when the available information is incomplete
  • Conduct a difficult conversation while keeping to the objective set at the outset
  • Arbitrate between conflicting requests and explain the trade-off chosen
  • Restore balance in a team affected by entrenched tensions
  • Organise your management time around your leadership priorities
  • Analyse a management setback in order to draw practical adjustments from it

What makes this programme different

The cases worked on are exclusively those brought by participants and selected at the start of the session
Every role-played conversation is run a second time with a different strategy so the effects can be compared
A peer analysis slot is devoted to the situation each participant has been unable to unlock

Programme

1Deciding with incomplete information

Structuring the trade-off

  • Identifying what is known, assumed and unknown
  • Decision criteria and accepted consequences
  • Reversible decisions and committing decisions
  • Explaining the decision to those it works against

2The conversations we keep postponing

Sensitive topics and difficult individuals

  • Preparing a conversation with high emotional load
  • Announcing an unfavourable decision
  • Addressing behaviour that recurs despite previous discussions
  • How to respond when you are personally challenged

3Easing tension within a team

Moving beyond entrenched situations

  • Analysing relational dynamics within the team
  • Dealing with a clique or an organised opposition
  • The collective clear-the-air meeting and its risks
  • Rebuilding ways of working after a crisis

4Protecting your time as a manager

Priorities and workload

  • The real split of your time between delivery and management
  • Handling constant requests from the team
  • Delegating the topics you have kept out of habit
  • Personal signals of overload and the adjustments to make

Who is it for

Managers who already have team leadership experience and who face complex or recurring team situations.

Prerequisites

Have led a team for at least one year and be able to bring real situations to work on.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.