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Description

Personality-Based Communication: Decode, Adapt and Defuse

Understand why the same instruction motivates one team member and completely blocks the next

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

A manager who communicates in the same way with everyone obtains uneven results. Some team members want data and deadlines; others need to understand the purpose before engaging with the subject. Under pressure, each person reacts according to stable patterns: one floods the conversation with detail, another becomes defensive, a third withdraws.

These two intermediate-level days draw on a reading of personality profiles applied to management. They enable you to identify each person's preferred communication channel, adjust the way you phrase a message and defuse stress reactions before they escalate into conflict.

Learning objectives

  • Identify the personality indicators observable in day-to-day exchanges
  • Recognise your own preferred communication channel and its blind spots
  • Adapt the phrasing of an instruction to the profile of the person concerned
  • Recognise the stress behaviours specific to each profile
  • Defuse a stress reaction before conflict escalates

What makes this programme different

Each participant analyses three people with whom communication regularly fails
Exchanges are replayed changing only the phrasing used
Stress sequences are reproduced and then defused by the group

Programme

1Identifying Behavioural Patterns

Observable indicators

  • Signals detectable in the vocabulary and tone used
  • Main profiles and what captures their attention
  • Identifying your own dominant communication channel
  • People with whom exchanges regularly break down

2Adapting Your Communication

Tailored phrasing

  • Choosing words according to what the other person responds to
  • Rephrasing one instruction for three different profiles
  • Conducting a meeting starting from the other person's register
  • Phrasing mistakes that trigger resistance

3Meeting Individual Needs

Recognition and structure

  • Recognition expectations specific to each profile
  • Adjusting the level of structure and autonomy granted
  • Organising follow-up according to how each team member operates
  • Building and leading a team with contrasting profiles

4Defusing Tensions

Stress and recurring conflict

  • Stress behaviours characteristic of each profile
  • Spotting the start of a sequence before escalation
  • Interventions that calm and interventions that aggravate
  • Handling a recurring conflict between two team members

Who is it for

Experienced managers who wish to refine their one-to-one communication and prevent recurring tensions.

Prerequisites

Hold a supervisory role and have practical experience of one-to-one review meetings.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.