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Description

ISO 9001 Internal Quality Auditor: Preparing, Conducting and Reporting an Audit

Conduct internal audits that genuinely improve the management system instead of ticking boxes

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Many internal audits end up as a documentation check: the auditor confirms that a procedure exists without ever observing what actually happens on the ground. Reports list minor non-conformities with no order of priority, and the action plans that follow change nothing. Appointed auditors often lack a method for questioning a process and writing a finding that will stand up to challenge.

This two-day in-person programme professionalises internal audit practice against the requirements of ISO 9001:2015. From preparing the audit plan through to presenting conclusions to senior management, every stage is practised in realistic conditions. The session closes with the assessment provided for under the certification pathway.

Learning objectives

  • Prepare an internal audit based on process and risk analysis
  • Build an audit plan and a targeted questioning guide
  • Conduct audit interviews and gather tangible evidence
  • Write factual findings linked to a specific requirement
  • Produce a prioritised and usable audit report
  • Present conclusions to auditees and to senior management

What makes this programme different

Participants audit a simulated process while being observed and then debriefed on their questioning technique
Every finding drafted is tested against the evidence-to-requirement link before validation
The programme closes with the assessment provided for under the certification pathway

Programme

1Framework and Purpose of Internal Audit

Auditing to drive improvement

  • The role of internal audit within the management system
  • Process approach and risk-and-opportunity thinking
  • Types of audit and scope of intervention
  • Ethics and the auditor's professional stance
  • Audit programme and auditor competence

2Preparing the Audit

Everything is decided before the interview

  • Preliminary document review and analysis of process data
  • Defining the audit scope and objectives
  • Building the audit plan and organising logistics
  • Developing the questioning guide

3Conducting the Audit on Site

Question, observe, cross-check

  • Opening meeting and alignment with the auditees
  • Questioning techniques and active listening
  • Identifying and tracing evidence
  • Handling tense situations and evasive answers
  • Note-taking and progress reviews between auditors

4Documenting, Concluding and Following Up

A report that triggers action

  • Writing non-conformity findings and improvement opportunities
  • Prioritising conclusions and running the closing meeting
  • Structure of the audit report
  • Follow-up of corrective actions and effectiveness review
  • Feeding into the management review

Who is it for

Quality managers and quality officers · appointed internal auditors · process owners involved in an ISO 9001 initiative.

Prerequisites

Working knowledge of the requirements of ISO 9001:2015 and of how a quality management system operates.

Dates & locations

24 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.