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Description

Quality of Working Life: Diagnosis, Action Plan and Indicators

Building a quality of working life approach anchored in the reality of day-to-day work

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Quality of working life initiatives are often reduced to visible measures: concierge services, relaxation sessions, themed weeks. Employees appreciate the gesture, yet nothing changes in their daily work. The organisational difficulties and irritants reported for months remain firmly in place.

This one-day introduction refocuses the approach on the content and organisation of work. Unlike a programme centred on psychosocial risks, it starts from the actual conditions in which activity is carried out. Participants learn to establish a shared diagnosis, to open up spaces for discussion about work and to build a measurable action plan.

Learning objectives

  • Define the scope of quality of working life and working conditions
  • Establish a diagnosis based on workforce data and employee feedback
  • Facilitate a space for discussion about work and report back on its outcomes
  • Build an action plan addressing the organisation and content of work
  • Involve the management line and employee representatives in the approach
  • Select the indicators needed to measure the effects of the actions

What makes this programme different

Comfort-oriented measures are clearly distinguished from actions that change working conditions
A space for discussion about work is facilitated in the session with its full framework
The action plan is built on the workforce data actually available to participants

Programme

1Positioning the quality of working life approach

What is covered and what is left aside

  • Scope covered: work content
  • organisation
  • relationships and career paths
  • Links with risk prevention and social dialogue
  • Respective roles of senior management
  • managers and employee representatives
  • Success factors and common mistakes at launch

2Establishing the diagnosis

Understanding before deciding

  • Making use of existing workforce data
  • Gathering employee perceptions through surveys or interviews
  • Facilitating a space for discussion about work
  • Analysing concrete work situations
  • Reporting back the diagnosis and sharing findings

3Building and monitoring the action plan

Actions that last over time

  • Selecting workstreams and arbitrating priorities
  • Formalising actions with owner
  • resources and deadline
  • Involving managers in implementation
  • Communicating to employees and reporting on follow-up
  • Choosing indicators and setting the review cycle

Who is it for

Human resources managers · quality of working life coordinators · managers and members of working groups tasked with launching an initiative.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.