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Description

General and Facility Services Procurement: Scoping, Tendering and Contracting

Structure indirect purchases too often handled under pressure and negotiated without a proper scope of work

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Cleaning, reception, maintenance and manpower supply are commissioned as needs arise, usually with the same providers renewed out of habit. The requirement is never written down, offers cannot be compared, and quality gaps are settled over the phone with no written record. When a contract is challenged, nobody holds the evidence needed to assess objectively what was actually delivered.

These two days bring structure to the process. Participants learn to formalise a service requirement, build a tender that makes offers genuinely comparable, negotiate on the levers that matter for recurring services, then manage delivery through service commitments and regular review meetings.

Learning objectives

  • Map indirect and facility spend and identify the key stakes
  • Draft a workable scope of work for a service contract
  • Build a tender pack and a comparison grid for offers
  • Conduct negotiations using the levers specific to recurring services
  • Formalise service commitments and the associated monitoring arrangements
  • Organise provider performance management and contract reviews

What makes this programme different

Drafting a service scope of work based on a real requirement brought by the participant
An offer evaluation grid built during the session and ready to use on return to work
A provider monitoring framework with control points and review meetings

Programme

1Overview of general and facility purchases

Seeing where the spend actually goes

  • Categories of general services and professional services purchases
  • Spend mapping and identification of fragmented cost lines
  • Internal requesters and the decision-making circuit
  • Service continuity and liability considerations

2Defining the requirement

Writing down what is genuinely expected

  • Distinguishing best-efforts obligations from expected results
  • Structure of a service scope of work
  • Describing the services to be delivered and their frequency
  • Observable quality criteria and measurement methods

3Tendering and negotiation

Making offers comparable

  • Sourcing providers and shortlisting
  • Building the tender pack and the timeline
  • Technical and commercial evaluation grid
  • Negotiation levers specific to recurring services
  • Points of vigilance on price revision mechanisms

4Contracting and performance management

Keeping the contract alive after signature

  • Key clauses in a service contract
  • Service level commitments and consequences of shortfalls
  • Review meetings and shared performance indicators
  • Managing scope changes and contract termination

Who is it for

Facilities managers and coordinators · buyers new to indirect categories · site and workplace managers.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.