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Description

Conduct Knowledge Standards: Assessing, Maintaining and Evidencing Competence

An English-language pathway for client-facing teams serving an international client base

  • 0.43 days — 3 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

In institutions whose teams operate in English across several regulatory environments, assessing the knowledge required of client-facing staff runs into a simple difficulty: the regulatory vocabulary used day to day is not always the vocabulary used in the assessment materials or in the group's home-office documentation. Competent professionals then answer beside the point on subjects they actually master.

This online pathway, open for three months, covers the assessment and ongoing maintenance of client-facing knowledge using the terminology of international teams based in the UAE. It aligns local supervisory expectations with internationally recognised conduct and suitability principles, and is designed for staff who advise, inform and report in English.

Learning objectives

  • Position knowledge and competence requirements within international regulatory terminology
  • Assess your own level of knowledge in English
  • Restate client information and disclosure obligations in English
  • Identify terminology gaps that lead to compliance errors
  • Document the pathway completed for supervisory and audit purposes

What makes this programme different

A pathway delivered entirely in English
A mapping of regulatory terminology across local and international frameworks
Three months of access, suited to teams spread across several time zones

Programme

1Regulatory vocabulary in English

Saying the same thing across frameworks

  • Key terms used for financial instruments
  • Mapping local rulebook concepts against international terminology
  • Wording used in client-facing documentation
  • The most frequent translation and interpretation traps

2Assessment in English

Measuring without a language bias

  • Initial test and interpretation of results
  • Refresher modules by topic
  • Client knowledge and product suitability
  • Disclosure of risks and of costs

3Follow-up over three months

A pathway spread over time

  • Structuring the pathway for dispersed teams
  • Periodic refreshing of knowledge
  • Attendance and results records
  • Providing supporting evidence to the compliance function

Who is it for

Client-facing staff and members of international teams subject to knowledge and competence requirements for investment advice and product information in the UAE.

Prerequisites

Command of professional English and involvement in advising or informing clients.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.