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Description

Process Communication Model in Practice: Reading Profiles, Adapting Your Channel and Defusing Tensions

Move from knowing the model to using it for real in the difficult exchanges of everyday working life

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Knowing the personality types is not enough. In a tense meeting you fall back into your habitual channel and still struggle to find the right words. The model stays theoretical until it has been tested on real situations, with people who do not react the way the manual predicts.

Two days of intensive practice to read a profile within minutes, choose the communication channel that actually lands, recognise unmet psychological needs before stress sets in, and recover an exchange that is going off track. The format runs a sequence of short role-plays, each followed by immediate feedback.

Learning objectives

  • Read profile indicators within the first few minutes of an exchange
  • Choose and hold the communication channel suited to the other person
  • Identify the psychological needs to be met in yourself and in others
  • Recognise the first signs of stress before escalation
  • Recover an exchange that is going off track by changing channel

What makes this programme different

A sequence of short role-plays with immediate feedback on the channel used
Work on the genuinely difficult counterparts brought by participants
A personal practice plan for the weeks following the programme

Programme

1Reading Profiles Quickly

The clues of the first few minutes

  • Words, gestures, tone and expression: the clues available to you
  • Identifying the personality part active here and now
  • Distinguishing what relates to the base from what relates to the current phase
  • Forming a wrong hypothesis and correcting it mid-conversation

2Adapting Your Channel

Speaking in order to be heard

  • The communication channels and their effect on the other person
  • Deliberately stepping out of your preferred channel
  • Adapting the setting and the pace of the exchange
  • Channel mismatches that block a working relationship over the long term

3Meeting Psychological Needs

Prevention rather than repair

  • Psychological needs and how they show up at work
  • Spotting an unmet need in a team member
  • Meeting a need in a professional setting without overplaying it
  • Sustaining your own needs to remain fully available

4Managing Stress and Tension

Regaining control when an exchange goes off track

  • Behaviour under stress according to profile
  • Intervening at the first signs rather than after escalation
  • Breaking out of an exchange that keeps going round in circles
  • Re-establishing contact after a tense episode

Who is it for

Managers, sales professionals, trainers and other professionals already introduced to the model who wish to apply it in their day-to-day interactions

Prerequisites

Prior attendance of an introductory programme on the model and knowledge of your own profile

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.