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Description

AI Awareness for Public Sector Administrative Teams: Understand and Apply

Understand what artificial intelligence genuinely changes in the day-to-day handling of administrative files

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Administrative teams in government entities are seeing artificial intelligence tools appear in their working environment without always knowing what these tools actually do, what happens to the data entered into them, or which responsibilities remain firmly with the employee. Usage is spreading in a scattered manner, sometimes on personal accounts, creating a risk of exposing sensitive information.

This seven-hour programme is designed for administrative roles: correspondence, front desk, case and file handling, secretarial work and departmental support. It explains how generative tools operate, demonstrates practical uses on everyday office tasks, and sets out the precautionary rules to apply day to day.

Learning objectives

  • Explain in plain language how a generative AI tool works
  • Identify the administrative tasks where AI genuinely saves time
  • Write a precise instruction to obtain a usable output
  • Check and correct a machine-generated text before it is issued
  • Apply precautionary rules on data handled within a public sector entity

What makes this programme different

Exercises are based on real administrative documents: meeting notes, standard letters, file summaries
The group builds a shared list of tasks that should never be delegated to a tool
Each participant leaves with their own instructions, tested and refined during the session

Programme

1Understanding generative AI tools

Clearing up misconceptions before practising

  • What a language model produces and how it produces it
  • The difference between document search and text generation
  • Where errors and fabricated statements come from
  • Useful vocabulary for discussions with digital and IT teams

2Applications to administrative tasks

Saving time on everyday written work

  • Rewording and formatting letters and internal notes
  • Summarising long documents and extracting key information
  • Preparing meeting records from rough notes
  • Support for filing and drafting standard replies
  • Writing a clear instruction and refining the output

3Caution and individual responsibility

Using the tools without exposing the organisation

  • Data that must never be entered into an external tool
  • Tools provided by the employer versus personal usage
  • Mandatory review before anything is sent to a member of the public
  • Traceability and accountability for administrative documents

Who is it for

Administrative officers, secretaries, case and file handlers, executive assistants and front-desk staff in public sector organisations.

Prerequisites

Use of a standard office workstation as part of your duties

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.