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Description

AI for Public Services: Identifying, Assessing and Prioritising Use Cases

Be able to state, before buying any tool, which public service needs artificial intelligence genuinely addresses

  • 0.14 days — 1 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Departments within a government entity hear a great deal about artificial intelligence without knowing where it would actually be useful. Approaches from software vendors keep multiplying and pilot initiatives remain isolated. Nothing confirms whether the need identified truly calls for AI or simply for better organisation of existing data. Yet decision-makers expect answers on very concrete matters of resident services and asset management.

This session offers a structured reading of the subject. It reviews the main families of needs within a public authority and shows under what conditions AI responds to them usefully. It provides a few simple criteria for screening a use-case idea before committing resources.

Learning objectives

  • Position what artificial intelligence covers in relation to the digital tools already deployed
  • Identify the families of public service needs that can realistically be addressed by AI
  • Distinguish a genuinely relevant use case from a communication exercise
  • Apply a simple screening grid to a use-case idea before any commitment of resources

What makes this programme different

Use cases are presented by public service remit rather than by technology
A four-question screening grid helps discard ideas that have not been properly examined
Data availability conditions are established before any tool is promised

Programme

1What AI actually changes in public services

Setting the vocabulary before opening the debate

  • The difference between automation, data processing and artificial intelligence
  • What a tool learns and what it merely reproduces
  • Minimum data conditions required to expect a useful result
  • What AI cannot decide in place of a public officer

2A review of public service challenges

Connecting real needs to possible use cases

  • Resident services and the handling of recurring requests
  • Asset maintenance and anticipation of interventions
  • Mobility and traffic flow regulation
  • Energy efficiency of public buildings
  • Support for case and application processing by departments

3Screening an idea before committing resources

A decision grid rather than yet another pilot

  • Four questions to ask before launching a project
  • Assessment of the real workload for the officers concerned
  • The place of the officer in the final decision
  • Points of vigilance on personal data and transparency

Who is it for

Elected officials and directors general of services as well as department heads and digital transformation officers within government entities and municipalities.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.