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Description

Care-Based Management: Listening to Needs, Taking Action and Transforming Culture

Move managerial practice towards concrete attention to working conditions

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Many organisations claim to put people first in ways their teams never experience in day-to-day work. Internal surveys follow one another, action plans remain at the level of intentions, and the gap between the message and the lived reality eventually erodes the engagement of employees and managers alike.

These two days treat care as a transformation of practices rather than an individual stance. You identify the features of work organisation that undermine engagement, involve teams in the diagnosis, build a transformation plan and monitor its effects.

Learning objectives

  • Position the care approach in relation to other managerial approaches
  • Identify the features of work organisation that undermine engagement
  • Involve teams in the diagnosis of their own working conditions
  • Build a plan to transform managerial practices
  • Monitor the effects of the actions taken with teams
  • Define the limits of the manager's role when facing personal situations

What makes this programme different

The diagnosis is conducted on the actual scope of a volunteer participant and presented to the group
Proposed actions are filtered according to their cost and expected effect before being retained
The distinction between the manager's remit and that of a health professional is worked through on real cases

Programme

1What care means in a corporate setting

Origins and managerial translations

  • Attention paid to people and to working conditions
  • Difference from an approach focused solely on the individual relationship
  • Intended effects on engagement and cooperation
  • Criticisms and misuses of the approach

2Diagnosing real work

Listening before deciding

  • Gap between prescribed work and work as actually performed
  • Gathering team accounts of their difficulties
  • Identifying recurring organisational irritants
  • Reporting the diagnosis back to the teams concerned

3Transforming practices

From diagnosis to action plan

  • Selecting actions in the light of their expected effect
  • Splitting managerial decisions from organisational decisions
  • Involving teams in implementation
  • Communicating on what will not be addressed

4Sustaining the approach over time

Limits, follow-up and vigilance

  • Boundary between managerial support and specialised assistance
  • Referral to the relevant internal stakeholders
  • Monitoring actions and reporting back to teams
  • Preventing burnout among the managers driving the approach

Who is it for

Managers · human resources professionals and leads of workplace wellbeing initiatives involved in changing managerial practices.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.