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Description

Collaborative Writing: Choosing the Right Channel, Writing Concisely and Recording Decisions

Writing effectively in the instant messaging platforms and shared workspaces used every day

  • 0.43 days — 3 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Professional exchanges are shifting towards instant messaging platforms and shared workspaces. Email conventions no longer apply there, yet nothing has genuinely replaced them: overlong messages, unreadable threads, misjudged tone and decisions lost in the middle of a conversation.

Three hours to adopt clear guidelines for each channel, write short and readable messages and leave a usable record of the decisions taken. You work on examples drawn from your own working tools.

Learning objectives

  • Select the channel suited to the nature of the message
  • Write a short and immediately actionable message
  • Adjust tone and level of formality to suit the recipient
  • Leave a clear record of the decisions taken within a discussion thread

What makes this programme different

Tone guidelines for exchanges with senior management and with clients
Thread management rules that prevent unreadable conversations
Short message templates for the most frequent requests

Programme

1The Right Message on the Right Channel

Every tool has its purpose

  • Distinguish what belongs in an email from an instant message or a shared workspace
  • Take into account urgency and the level of traceability expected
  • Respect recipients' working hours and availability
  • Avoid duplicating the same information across several tools

2Writing Short and Readable Messages

A clear request in three lines

  • State the request in the very first line
  • Keep messages short and split them where necessary
  • Use mentions, lists and formatting with restraint
  • Calibrate the use of emojis and abbreviations to the context

3Keeping the Conversation Usable

Finding a decision again three weeks later

  • Open a dedicated thread for each topic
  • Summarise a discussion that is dragging on
  • Formalise the decision and the person accountable for it
  • Transfer the information to the appropriate reference space

Who is it for

Anyone using a professional instant messaging platform or a shared workspace on a daily basis.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.