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Description

Cross-Generational Management: Understand, Adjust and Build Cooperation

One day to lead employees of all ages without relying on generational labels

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

An experienced team member refuses to adopt the new tool. A recent hire asks for weekly feedback and leaves on time. A manager younger than the team finds their authority questioned. Generational explanations circulate freely but do nothing to resolve the situation.

One day focused on differences in age, length of service and career stage. You identify the expectations actually voiced within your team. You address common tensions around availability, tools and legitimacy. You design a knowledge transfer arrangement between experienced employees and new joiners.

Learning objectives

  • Identify the expectations employees actually voice beyond generational labels
  • Adapt your follow-up approach to each person's length of service and experience
  • Address a tension linked to attitudes towards work or digital tools
  • Organise knowledge transfer between experienced employees and new joiners
  • Build working pairs that make the most of differences in experience

What makes this programme different

One day focused on differences in age and length of service rather than diversity in the broad sense
Concrete tension scenarios such as availability, forms of address or the use of tools
A knowledge transfer arrangement designed during the session

Programme

1Behind Generations Lie Real Expectations

Moving Beyond Labels

  • What generational categories capture and what they conceal
  • Effects of age, length of service and career stage on expectations
  • Attitudes towards work, hierarchy and working hours according to individual paths
  • Identifying the expectations voiced within your own team

2Defusing Tensions Linked to Age Differences

Working on a Real Case

  • Frequent situations involving availability and working hours
  • Differences in confidence with digital tools, in both directions
  • Contested legitimacy of a manager younger than the team
  • Conducting a conversation that brings the subject back to facts and needs

3Organising Knowledge Transfer

Keeping Experience Moving

  • Identifying knowledge held by a single employee
  • Transfer pairs and reciprocal mentoring
  • Onboarding new joiners through their peers
  • Recognising knowledge sharing in individual performance reviews

Who is it for

Front-line managers and team leaders as well as mentors supporting employees of widely differing ages and lengths of service.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.