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Description

Diversity, Disability and Cross-Cultural Issues: Analysing, Deciding and Resolving Workplace Situations

Two hours to handle workplace situations where disability, diversity and cultural practices collide with established habits

  • 0.29 days — 2 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

A workstation adjustment perceived as unfair by the rest of the team. A request for time off linked to a religious practice. A repeated comment about someone's accent. These situations arise without warning, and the manager often decides alone and under pressure, at the risk of setting a questionable precedent or allowing a behaviour to take root.

This two-hour session is designed for professionals who already have a basic awareness of diversity and want greater confidence when dealing with concrete cases. The work is based entirely on real workplace situations. Each one is examined from three angles: the applicable rule, the fairness perceived by the team, and the response to be given in the short term.

Learning objectives

  • Analyse a sensitive workplace situation before responding to it
  • Distinguish a justified difference in treatment from a discriminatory practice
  • Respond to a team that challenges an individual adjustment
  • Address an inappropriate remark without dramatising it or letting it pass
  • Identify situations that must be escalated to another point of contact

What makes this programme different

A short format built entirely on real workplace situations
A three-step analysis grid that can be applied as soon as you return to work
Separate treatment of the individual adjustment and of how the team perceives it

Programme

1Reading the situation

Before responding

  • Describing the facts separately from their interpretation
  • Identifying what relates to the work and what relates to the person
  • Distinguishing between clumsiness, repeated behaviour and a serious incident
  • Identifying everyone concerned, beyond the two people directly involved

2Adjustments and perceived fairness

The individual and the team

  • The rationale behind a workstation adjustment and the limits of what can be granted
  • Explaining the decision to the team without disclosing medical information
  • Handling requests for similar arrangements from other employees
  • Monitoring an adjustment over time

3Reacting in the moment

Remarks, practices and escalation

  • Reacting immediately to an inappropriate remark made in a meeting
  • Handling a request linked to a cultural or religious practice
  • Restating the rules without stigmatising anyone
  • Identifying situations to be passed on to the appropriate point of contact

Who is it for

Managers, diversity and disability focal points, HR professionals and employee representatives who face these situations.

Prerequisites

Prior attendance at a diversity awareness session, or experience in an HR or managerial role.

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.