Start a conversation ↗

Description

Email and Working Time: Organise, Write and Reduce Volume

Regain control of the time spent in your inbox and eliminate avoidable back-and-forth

  • 0.43 days — 3 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Email finds its way into every task. We check it between two files, reply under pressure, then follow up because the original message was not clear. The time spent writing, rereading and chasing ends up taking a significant share of the working day.

Three hours to organise your inbox time slots, write messages that get a reply first time and reduce the volume you generate yourself. You leave with rules you can apply as soon as you are back at your desk.

Learning objectives

  • Organise dedicated inbox time slots throughout the day
  • Write a message whose subject line and request are immediately understood
  • Limit back-and-forth by anticipating the recipient's questions
  • Reduce the volume of messages you generate and receive

What makes this programme different

Rewriting of real messages to remove avoidable follow-ups
Team rules for copying recipients and response times
Clear markers to identify topics where email is not the right channel

Programme

1The Time Devoted to Email

Check less often to process better

  • Estimate the time actually spent in the inbox
  • Choose checking slots suited to your activity
  • Distinguish real urgency from perceived urgency
  • Communicate your response times to your contacts

2Writing to Obtain a Reply

A clear subject line, one request, one deadline

  • Write a subject line that states the request
  • Place the essential points in the opening lines
  • Formulate a single request with a date
  • Anticipate the questions that trigger a follow-up

3Reducing Volume at Source

Fewer messages sent, fewer messages received

  • Choose the right channel according to the nature of the topic
  • Limit systematic copying of recipients
  • Close a discussion thread at the right moment
  • Propose shared rules for your team

Who is it for

Employees and managers, as well as administrative support staff whose work is largely organised around email.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.