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Description

Emotional Intelligence: Naming Your Emotions, Regulating Them and Speaking Up

Three hours to recognise your emotions at work and choose your reaction rather than be driven by it

  • 0.43 days — 3 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

One comment in a meeting and the tone shifts. A report delivered late and the irritation spills over onto the whole team. Emotions cannot be switched off, yet the way they are expressed shapes working relationships for a long time. Many professionals move between two dead ends: holding everything in until saturation, or reacting in the heat of the moment and regretting it afterwards.

This three-hour module focuses on your own emotions rather than those of others. Participants learn to identify them early through their own physical signals, then to delay their reaction long enough to choose a response. They also practise voicing discomfort or disagreement without attacking the person.

Learning objectives

  • Name precisely the emotion felt in a professional situation
  • Identify the physical signals that signal a rising emotion
  • Delay your reaction long enough to choose an appropriate response
  • Express disagreement or discomfort without attacking the person
  • Identify the underlying need behind a recurring emotion

What makes this programme different

An emotional vocabulary used to move beyond vague wording
Real situations replayed in pairs with immediate feedback
A pausing technique practised during the session

Programme

1Recognising What Is Happening

Naming rather than enduring

  • Vocabulary for naming an emotion precisely
  • Physical signals that announce a rising emotion
  • Distinguishing between emotion, thought and behaviour
  • Identifying your own triggers at work

2Regulating Before Responding

Gaining a few seconds

  • Pausing techniques that can be used in a meeting
  • Short breathing exercise to lower the intensity
  • Choosing one response among several possible ones
  • Recognising when it is better to postpone the conversation

3Speaking Up Without Damaging the Relationship

Stating the issue and the expectation

  • Describing the facts without interpretation
  • Expressing how you feel in the first person
  • Formulating a precise request
  • Identifying the need behind a recurring emotion

Who is it for

Employees and managers dealing with tense exchanges or a heavy relational workload.

Prerequisites

No prior knowledge required

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.