Start a conversation ↗

Description

Emotions at Management Level: Recognising, Regulating and Using Your Reactions

Three days to understand your emotional reactions and put them to work in your decision-making

  • 3 days — 21 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Managers absorb pressure continuously: decisions challenged, deadlines met by a narrow margin, team conflicts that have to be settled. Some shut down every form of emotional expression and cut themselves off from useful information. Others react in the heat of the moment and cause lasting damage to working relationships.

This 21-hour programme treats emotion as a signal to be read rather than a problem to be suppressed. Participants learn to name what they feel, to recognise the management situations that trigger their strongest reactions, to regain composure before speaking up, and to acknowledge a team member's emotion without becoming overwhelmed.

Learning objectives

  • Name precisely the emotion experienced in a given work situation
  • Identify the management situations that trigger strong reactions
  • Apply a regulation technique before a difficult conversation
  • Express disagreement without aggression or withdrawal
  • Acknowledge a team member's emotion without minimising it
  • Use the information carried by an emotion to inform a decision

What makes this programme different

Role-play built from real management situations brought by the group
A daily slot devoted to regulation techniques before speaking up
A personal trigger map completed throughout the three days

Programme

1Reading Your Emotions at Work

Naming before acting

  • Distinguishing between emotion, physical sensation and interpretation
  • Precise vocabulary for the main families of emotions
  • Recognising early bodily signals
  • What each emotion signals in a professional context

2Identifying Your Triggers

The situations that provoke a reaction

  • Inventory of high-pressure management situations
  • Spotting recurring patterns of reaction
  • Separating the event from the interpretation placed on it
  • Building your personal trigger map

3Regulating in the Moment

Regaining composure

  • Breathing techniques that can be used during a meeting
  • Pausing and deliberately deferring a response
  • Physical grounding before a tense intervention
  • Choosing the technique that fits the context

4Speaking Up Without Damaging the Relationship

Saying what is not working

  • Framing disagreement on the basis of facts
  • Expressing how you feel without attacking the person
  • Handling silences and strong reactions
  • Steering a conversation back on track when it deteriorates

5Receiving Other People's Emotions

Facing a team member under strain

  • Recognising signs of emotional strain in a team member
  • Listening without minimising or over-involvement
  • The limits of the manager's role and available referral options
  • Appropriate follow-up after an emotionally charged conversation

Who is it for

Managers with team responsibility · project managers · front-line supervisors required to decide and arbitrate under pressure.

Prerequisites

Hold a management or project leadership role.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.