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Description

Facilities Manager: Steering Decisions, Trade-Offs and Contracts

Holding a cross-functional role where every trade-off affects the budget, the service providers and occupant comfort

  • 0.75 days — 5.25 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

The facilities manager absorbs requests from every department without a clear mandate. Cleaning, maintenance and security contracts are renewed without review, incidents are reported by email and budget overruns only come to light at year end.

These five hours of virtual training give a complete reading of the role. Participants define their scope, structure their relationship with service providers, build a defensible operating budget and organise the follow-up of occupant requests using simple indicators.

Learning objectives

  • Define the scope of the facilities function and its interfaces with other departments
  • Build an operating budget that separates recurring and exceptional spend
  • Draft a scope of work for a multi-service contract
  • Assess a service provider against measurable service commitments
  • Organise the intake and handling of occupant requests

What makes this programme different

A scope-of-work template is completed using a real contract brought by the participant
Service commitments are translated into verifiable indicators before signature
The budget is rebuilt line by line from the contracts currently in place

Programme

1Scope and Positioning of the Function

Knowing what you manage and for whom

  • Mapping services delivered in-house and outsourced
  • Interfaces with human resources, IT and corporate real estate
  • Gathering occupant expectations and prioritising requests
  • Building a clear service catalogue

2Procurement and Service Provider Management

Contract first, then control

  • Drafting the scope of work and selection criteria
  • Service commitments and associated penalties
  • Running review meetings and addressing performance gaps
  • Preparing renewal and ensuring service transferability

3Budget, Safety and Building Operations

Holding costs without degrading service

  • Building and monitoring the operating budget
  • Recurring spend, works and unforeseen costs
  • Safety obligations and the inspection register
  • Service continuity during an incident or an office relocation

Who is it for

Facilities managers and facilities officers as well as office managers and site managers responsible for the workplace environment.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.