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Description

Facilities Manager: Steering Services, Measuring and Improving Performance

Moving from firefighting to measured management of the workplace

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The role absorbs everything: a chiller breakdown, a team relocation, a cleaning contract up for renewal, a question from the executive team on the cost per workstation. Days fill up with urgent issues, service providers are judged on perception alone, and it becomes difficult to demonstrate what the function actually contributes to the business.

These two days give the function a clear structure. Participants clarify their scope and service catalogue, learn to steer providers through verifiable service commitments, build a budget and cost indicators, then prepare workplace projects while involving occupants in the decisions.

Learning objectives

  • Define the scope and service catalogue of the function
  • Steer service providers on the basis of verifiable service commitments
  • Build and monitor the workplace budget
  • Measure service performance through shared indicators
  • Lead a workplace fit-out project while involving occupants

What makes this programme different

The service catalogue is drafted and then tested against the real expectations of occupants
A provider evaluation grid is built and applied to an existing contract
The budget is broken down to cost per workstation

Programme

1Scope and Service Catalogue

Stating what the function delivers

  • Activities covered and boundaries with other departments
  • Formalising a service catalogue
  • Service levels expected by occupants
  • Request handling and traceability workflow

2Service Providers and Contracts

Steering rather than reacting

  • Choosing between in-house delivery and outsourcing
  • Drafting the scope of work and running the tender process
  • Service commitments and associated penalties
  • Review meetings and periodic evaluation
  • Renewal and reversibility conditions

3Budget and Indicators

Making performance visible

  • Structure of the workplace budget
  • Distinguishing recurring expenditure from projects
  • Cost per workstation and variance analysis
  • Selecting indicators that are useful to management
  • Building a dashboard

4Projects and the Working Environment

Supporting changes to the workplace

  • Analysing team usage patterns and needs
  • Space planning and reorganisation projects
  • Managing a relocation and the related communication
  • People safety and operational continuity
  • Monitoring consumption and managing waste

Who is it for

Facilities and workplace managers as well as site managers and administrative managers taking up a new role.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.