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Description

Frontline Management: Setting the Daily Framework, Communicating and Steering Activity

A short session to establish the core practices of frontline management, close to the operational floor

  • 0.14 days — 1 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

The frontline manager sits between production and supervision. They handle day-to-day disruptions, respond to team requests and pass on instructions issued elsewhere, usually without dedicated time to build their managerial posture or to step back and review their practices.

One hour online to identify the practices that give structure to the working day: giving a clear instruction, running a short team huddle, responding to a deviation and escalating what is blocking progress. The format works as a targeted refresher or as a first step before a longer programme.

Learning objectives

  • Give a clear instruction and check that it has been understood
  • Run a short team huddle focused on the day's activity
  • Respond to a quality or behavioural deviation as soon as it occurs
  • Escalate to senior management the difficulties that fall outside your remit

What makes this programme different

A one-hour online format that fits between two shifts
Each managerial practice is illustrated by a commented field situation
A reference sheet is provided for immediate use the following day

Programme

1The Role Day to Day

What the team expects from a frontline manager

  • Positioning your role between production and supervision
  • Identifying the managerial practices of daily working life
  • Recognising the limits of your decision-making remit

2Instructions and Team Huddles

Making yourself understood in a short time

  • Framing an instruction together with its expected outcome
  • Checking understanding without being patronising
  • Running a short huddle at the start of the shift

3Deviations and Escalation

Responding quickly and reporting what is blocking progress

  • Flagging a deviation at the moment it occurs
  • Distinguishing between restating the rules and taking disciplinary action
  • Framing an escalation that is genuinely useful to senior management

Who is it for

Frontline managers · team leaders · workshop and service supervisors already in post or taking up a new role.

Prerequisites

No prerequisites

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.