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Description

ISO 9001: Reading the Standard, Structuring Your Quality System and Preparing for Audit

Turning a standard often experienced as a documentation burden into a quality system that is genuinely used

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

In many organisations the quality management system lives alongside the real work. Procedures are written then forgotten, records are completed the day before the audit and process owners do not always know what the standard expects of them. The certificate is obtained but quality does not improve.

These two days provide an operational reading of ISO 9001. Participants connect the requirements of the standard to the activities of their own organisation, build a usable process map and identify the evidence that is genuinely expected. They leave with an audit preparation framework and an action plan for their own system.

Learning objectives

  • Position ISO 9001 requirements in relation to the activities of your organisation
  • Build a process map that reflects how the organisation actually works
  • Identify the risks and opportunities attached to each process
  • Select the documented information and evidence that are genuinely necessary
  • Prepare a management review and a certification audit

What makes this programme different

Each participant works on the process map of their own organisation
A clear distinction is drawn between documents required by the standard and those added out of habit
A mock audit on a real process closes the session

Programme

1The Overall Logic of the Standard

Reading ISO 9001 without getting lost in the clauses

  • Common structure of management system standards and the sequence of clauses
  • Concepts of context
  • interested parties and scope
  • Expectations towards top management and the quality policy
  • Terminology of the standard and common misinterpretations

2Process Approach and Risk

Describing the work as it is actually performed

  • Identification of core
  • support and management processes
  • Description of inputs
  • outputs and interfaces between processes
  • Appointment of process owners and definition of their decision-making latitude
  • Analysis of risks and opportunities by process
  • Selection of indicators that actually trigger action

3Documented Information and Evidence

Documenting only what is necessary

  • Distinction between a document needed for the work and evidence expected by the auditor
  • Control of versions
  • distribution and archiving
  • Handling of non-conformities and customer complaints
  • Management of external providers and the requirements passed on to them

4Continual Improvement and Audit

Keeping the system alive between certification cycles

  • Conducting internal audits and qualifying internal auditors
  • Root cause analysis and corrective actions that are genuinely effective
  • Designing and leading the management review
  • How a certification audit unfolds and how to engage with the auditor

Who is it for

Quality managers and quality coordinators · process owners · production and service managers · anyone involved in implementing or maintaining a quality management system.

Prerequisites

No prior knowledge required

Dates & locations

24 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.